Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Naser

Irving,TX

Summary

Skilled Optometry Senior Lead Technician with solid background in providing comprehensive care to patients. Strengths include conducting diagnostic tests, assisting with corrective lenses fitting and managing patient records. Known for optimizing clinical operations and enhancing patient satisfaction through effective communication and empathetic patient interactions. Proven ability to maintain high standards of cleanliness, safety, and effectiveness in all work areas.

Overview

6
6
years of professional experience

Work History

Senior Lead Optometry Technician

Eyes Now
Southlake , TX
05.2024 - Current
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
  • Processed insurance claims for payment from various companies.
  • Trained new staff on optometric testing procedures and clinic protocols.
  • Scheduled patient appointments, maximizing clinic efficiency and improving patient satisfaction.
  • Conducted daily reconciliation of bank deposits to ensure accuracy between actual cash received vs posted payments in system.

Sales Floor Specialist/Assistant Manager

Floor & Decor
Dallas, TX
03.2020 - 02.2024
  • Assisted the sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.
  • Demonstrated exemplary customer service by engaging clients on the sales floor.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Conducted daily, effective sales huddles with a 3-person team to focus on behaviors that would convert to sales.
  • Attracted new clientele and developed customer relationships by engaging through SalesForce, phone calls, and face-to-face communications.

Aftercare/Substitute teacher

Coppell Classical Academy Elementary School
01.2019 - 02.2020
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Education

Graduated -

Macarthur High School
Irving, TX
06.2016

Some College (No Degree) - Education

The University of Texas At Arlington
Arlington, TX

Skills

  • Customer Complaint Resolution
  • Salesforce Software
  • Customer Service
  • Sales Quota Management
  • Verbal and Written Communication
  • Problem Solving
  • Relationship Building
  • Visual field testing
  • Ocular photography
  • Insurance processing
  • Patient data collection
  • Patient scheduling
  • Employee training

Timeline

Senior Lead Optometry Technician

Eyes Now
05.2024 - Current

Sales Floor Specialist/Assistant Manager

Floor & Decor
03.2020 - 02.2024

Aftercare/Substitute teacher

Coppell Classical Academy Elementary School
01.2019 - 02.2020

Graduated -

Macarthur High School

Some College (No Degree) - Education

The University of Texas At Arlington

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