Sara Newlin
Manassas,VA
Summary
Office Administrator creating an efficient and effective workplace with customer satisfaction at Alexandria Hearing Centers. Skilled in office administration and time management, able to solve problems quickly, and improving patient care. Demonstrated ability to multitask in a high paced environment.
Overview
8
8
years of professional experience
Work History
Office Administrator
Alexandria Hearing Centers; Massa And Associates
09.2020 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
Hospitality Worker
Buffalo Wild Wings
03.2017 - 12.2020
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Lifeguard
American Pool Enterprises Inc.
05.2016 - 09.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
No Degree - Business Administration And Management
Northern Virginia Community College
Annandale, VA11.2024
High School Diploma -
Brentsville District High School
Nokesville, VA05.2019
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Mail handling
- Scheduling appointments
Timeline
Office Administrator
Alexandria Hearing Centers; Massa And Associates
09.2020 - Current
Hospitality Worker
Buffalo Wild Wings
03.2017 - 12.2020
Lifeguard
American Pool Enterprises Inc.
05.2016 - 09.2016
No Degree - Business Administration And Management
Northern Virginia Community College
High School Diploma -
Brentsville District High School
Similar Profiles
Kristen LeeKristen Lee
Patient Care Coordinator at Johnson's Hearing CentersPatient Care Coordinator at Johnson's Hearing Centers
Heather ZehrHeather Zehr
Receptionist Administrator at Hear Gear Hearing Aid CentersReceptionist Administrator at Hear Gear Hearing Aid Centers
Heather PenlandHeather Penland
Patient Services Coordinator at Audibel Hearing Aid CentersPatient Services Coordinator at Audibel Hearing Aid Centers