Elizabeth Mullin
Nashua,NH
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Elite Hearing Centers
02.2023 - Current
- Educated customers on current promotions, upgrades, or new offerings available under current plan.
- Documented and detailed calls and complaints using call center's CRM database.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Answered up to 100 incoming and outgoing calls in busy, fast-paced call center.
- Verified patient insurance eligibility and entered patient information into system.
Home Health Aide
Home Instead Senior Care
03.2017 - 02.2023
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Private Caregiver
Private Home Care
05.2016 - 02.2017
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted patients with self-administered medications.
- Documented vitals, behaviors, and medications in client medical records.
Education
Bachelor of Arts - English Literature
University of Massachusetts, Boston
Boston, MA05-2001
Skills
- Active Listening
- Team Relationships
- Confidentiality
- Integrity
- Time management
- Organization
- Empathy
- Adaptability
- Exceptional Customer Service
- Collaboration
- Self-starter/ work independently
- Relationship building
Timeline
Customer Care Representative
Elite Hearing Centers
02.2023 - Current
Home Health Aide
Home Instead Senior Care
03.2017 - 02.2023
Private Caregiver
Private Home Care
05.2016 - 02.2017
Bachelor of Arts - English Literature
University of Massachusetts, Boston
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