Sara O'Daniel
Louisville,KY
Summary
Accounts Payable Specialist with Operations & Sales Background
Accounting professional with 3 years of Accounts Payable experience, backed by extensive experience in operations coordination and a 12-year background in sales and customer account management. Proven ability to manage high-volume financial transactions, maintain accurate records, and build strong vendor and customer relationships. Skilled in invoice processing, reconciliation, discrepancy resolution, and financial support functions including Accounts Receivable, payroll assistance, and tax preparation. Recognized for strong attention to detail, organization, and the ability to adapt across financial, operational, and customer-focused roles.
Overview
22
22
years of professional experience
Work History
Accounts Payable Administrator
Atlas Machine & Supply
07.2023 - Current
- Process vendor invoices and verified accuracy against purchase orders and receipts
- Post invoices and payments in Epicor ERP system
- Resolve invoice discrepancies and pricing variances
- Prepare and processed check, ACH, and wire payments
- Maintain vendor records and W-9 documentation
- Reconciled vendor statements and researched outstanding balances
- Communicate with vendors regarding payment status and issues
- Collaborate with cross-functional teams to resolve discrepancies, enhancing internal communication and support.
- Trained new staff on accounts payable procedures, fostering a culture of knowledge sharing and teamwork.
- Developed standardized workflows for invoice approvals, improving consistency and accountability across departments.
- Review payment terms with vendors, negotiating favorable conditions that strengthened supplier relationships. Process all new vendor applications
- Assist in month-end closing procedures, ensuring timely completion of financial statements.
- Developed strong relationships with vendors, facilitating open communication for effective issue resolution.
- Reconcile invoices and purchase orders and updated databases accordingly.
Service and Repair Coordinator
TKELEVATOR
04.2016 - 05.2023
- Organized ongoing maintenance schedules to boost system performance.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Responsible for performing all administrative duties associated with the repair operation department so that the department functions efficiently and cost effectively
- Processed all new maintenance contracts for assigned locations and maintenance billing for existing contracts
- Scrubbed payroll daily to ensure proper tasks were assigned and billed to correct jobs.
- Manages the day-to-day administrative functions of the branch
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed efficient teams of up to 16 employees.
- Reviewed accounts, resolved coding areas and tracked recurring expenses for accrual entry.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Checked items received against items ordered by verifying receipts.
- Researched suppliers based on availability, quality, selection, and price.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting and entering data.
Small Business Sales and Service
AT&T
12.2003 - 07.2015
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Developed and managed strong and growing pipelines of prospective small business customers.
- Set and achieved company defined sales goals.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Liaised between clients and support team to quickly resolve issues.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
CUSTOMER CARE MANAGER (REPAIR)
AT&T
01.2009 - 11.2011
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Supported representatives by guiding them through difficult situations that arose during customer interactions.
- Handled escalation turnovers from dissatisfied customers per their request
- Diffused difficult situations through professional conversation, listening to the customers’ needs and concerns; resolved customers’ issues while complying to company policy
Education
Communications
Jefferson Community And Technical College
Louisville, KYHigh School Diploma -
Seneca High School
Louisville, KY05-2003
Skills
- Epicor ERP
- Electronic Payments
- Invoice Processing
- Vendor Relationship Management
- Organization and Time Management
- Multitasking Abilities
- Teamwork and Collaboration
- Review of contracts
- Account management
- B to B sales
- Goals and Performance
- Solution selling
- Customer support
- Quick study, with ability to easily grasp and apply new ideas, concepts and methods
- Ability to work in high stress environment
- Exceptional work ethics
- Proven ability to meet and exceed established team goals
- Operational Planning
- Coordinating Repairs
- Daily Payroll Activities
- Process Implementation
Timeline
Accounts Payable Administrator
Atlas Machine & Supply
07.2023 - Current
Service and Repair Coordinator
TKELEVATOR
04.2016 - 05.2023
CUSTOMER CARE MANAGER (REPAIR)
AT&T
01.2009 - 11.2011
Small Business Sales and Service
AT&T
12.2003 - 07.2015
Communications
Jefferson Community And Technical College
High School Diploma -
Seneca High School