Performed pre-analytical, analytical and post-analytical processing procedures.
Documented test results using computerized and manual transcription methods.
Worked with QA department in special projects to enhance customer service
Supervisor
Starbucks
07.2017 - 09.2019
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Strived to exceed sales and engagement goals every shift
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Conducted routine inspections to check quality and compliance with established specifications.
Created financial and sales report at end of each shift
Business and Planning Analyst
DAL Group
01.2016 - 07.2016
Operational Planning Unit AKA best job so far.
Root cause analysis, action plans and implementation for eleven Business Units
Performed analytical plan that increased transportation by 50%,
Increased container de-stuffing efficiency by 60%,
& decreased incurred demurrage by 80%.
Developed and presented analysis and recommendations to concerned stakeholders for 13 business units including Coca Cola Company.
Data & variables transformation for Sales & Transportation exchange of information
Provided status and information to Management for evaluation and guidance
Produced KPI reports for Clearance and transportation
Produced weekly Inbound/Outbound transportation plan, in addition to actual performance against plotted plans.
Translation of Annual Volume plans of Business units to produce a forecast for Transportation Budget, the number of trucks needed, Clearance stations & No. of pallets needed.
Feasibility studies for transportation and stocks optimization ( trucks volume, no. of trips, back-load & cost)
Worked closely with sales team to produce S&OP process for FMCG
Education
Master of Science - MS - Forensic Science and Technology