Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Sara Pappenfus

Sara Pappenfus

Guest Relations Specialist
Minneapolis,MN

Summary

Multifaceted guest experience professional, skilled in orchestrating memorable events and client satisfaction. Adept at coordinating with vendors, managing logistics, and maintaining timelines. Known for exceptional team collaboration, adaptability, and achieving results.

Overview

10
10
years of professional experience
2
2

Certifications

Work History

Guest Experience Manager

Greco Properties
08.2023 - Current
  • Managed tenant relations, addressing concerns and resolving issues efficiently.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Managed vendor relationships, negotiating contracts to secure quality services and materials.
  • Built partnerships with local businesses to expand resource network and enhance event offerings.
  • Trained and mentored staff in customer engagement techniques, fostering a positive team environment.
  • Airbnb Superhost


Admissions Lead

Merlin Entertainments Group Ltd.
10.2016 - 08.2023
  • Provided leadership and mentoring through interactions with staff
  • Reviewed daily employee performance and coached to drive individual improvement
  • Coached admissions team to increase ticket and membership sales
  • Exceeded customer expectations through needs assessments and problem resolution
  • Diffused tense situations by using de-escalation trainings
  • Educated visitors about animal care practices and facility policies during tours.

Cash Controller

Merlin Entertainments Group Ltd.
2016 - 2023
  • Preserved data integrity to reduce information compromise
  • Reconciled daily cash, card, and invoice transactions into Excel spreadsheets
  • Prepared and balanced bank deposits and safe counts
  • Investigated and reported financial discrepancies

Dive Specialist Coordinator

Merlin Entertainments Group Ltd.
2016 - 2023
  • Lead snorkel program while providing safe and educational ways to interact with marine life
  • Hosted schools and community groups to promote interest in biological conservation
  • First Aid, CPR, PADI Rescue Diver, and AED certified
  • Conducted guest interaction through public education and animal husbandry

Sales Team Manager

American Eagle Outfitters
10.2020 - 05.2021
  • Drove sales through a high standard of customer service as the Leader on Duty
  • Oversaw daily store operations to ensure smooth business day
  • Established and coached associates, emphasizing on individual and team development
  • Consistently achieved or exceeded self, team sales and credit goals

Education

B.S. - Biology

Minnesota State University, Mankato
08-2021

Skills

  • Client Relations Development
  • Event Coordination
  • Multimedia Marketing
  • Vendor Relations Management
  • Project Management
  • Microsoft Suite

Affiliations

Alpha Chi Omega Sorority

Certification

First Aid & AED

PADI Rescue Diver

Timeline

Guest Experience Manager

Greco Properties
08.2023 - Current

Sales Team Manager

American Eagle Outfitters
10.2020 - 05.2021

Admissions Lead

Merlin Entertainments Group Ltd.
10.2016 - 08.2023

Cash Controller

Merlin Entertainments Group Ltd.
2016 - 2023

Dive Specialist Coordinator

Merlin Entertainments Group Ltd.
2016 - 2023

B.S. - Biology

Minnesota State University, Mankato