Sara Pappenfus
Guest Relations Specialist
Minneapolis,MN
Summary
Multifaceted guest experience professional, skilled in orchestrating memorable events and client satisfaction. Adept at coordinating with vendors, managing logistics, and maintaining timelines. Known for exceptional team collaboration, adaptability, and achieving results.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Guest Experience Manager
Greco Properties
08.2023 - Current
- Managed tenant relations, addressing concerns and resolving issues efficiently.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Managed vendor relationships, negotiating contracts to secure quality services and materials.
- Built partnerships with local businesses to expand resource network and enhance event offerings.
- Trained and mentored staff in customer engagement techniques, fostering a positive team environment.
- Airbnb Superhost
Admissions Lead
Merlin Entertainments Group Ltd.
10.2016 - 08.2023
- Provided leadership and mentoring through interactions with staff
- Reviewed daily employee performance and coached to drive individual improvement
- Coached admissions team to increase ticket and membership sales
- Exceeded customer expectations through needs assessments and problem resolution
- Diffused tense situations by using de-escalation trainings
- Educated visitors about animal care practices and facility policies during tours.
Cash Controller
Merlin Entertainments Group Ltd.
2016 - 2023
- Preserved data integrity to reduce information compromise
- Reconciled daily cash, card, and invoice transactions into Excel spreadsheets
- Prepared and balanced bank deposits and safe counts
- Investigated and reported financial discrepancies
Dive Specialist Coordinator
Merlin Entertainments Group Ltd.
2016 - 2023
- Lead snorkel program while providing safe and educational ways to interact with marine life
- Hosted schools and community groups to promote interest in biological conservation
- First Aid, CPR, PADI Rescue Diver, and AED certified
- Conducted guest interaction through public education and animal husbandry
Sales Team Manager
American Eagle Outfitters
10.2020 - 05.2021
- Drove sales through a high standard of customer service as the Leader on Duty
- Oversaw daily store operations to ensure smooth business day
- Established and coached associates, emphasizing on individual and team development
- Consistently achieved or exceeded self, team sales and credit goals
Education
B.S. - Biology
Minnesota State University, Mankato
08-2021
Skills
- Client Relations Development
- Event Coordination
- Multimedia Marketing
- Vendor Relations Management
- Project Management
- Microsoft Suite
Affiliations
Alpha Chi Omega Sorority
Certification
First Aid & AED
PADI Rescue Diver
Timeline
Guest Experience Manager
Greco Properties
08.2023 - Current
Sales Team Manager
American Eagle Outfitters
10.2020 - 05.2021
Admissions Lead
Merlin Entertainments Group Ltd.
10.2016 - 08.2023
Cash Controller
Merlin Entertainments Group Ltd.
2016 - 2023
Dive Specialist Coordinator
Merlin Entertainments Group Ltd.
2016 - 2023
B.S. - Biology
Minnesota State University, Mankato