Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Jimmy Aaron

Cleveland,OH

Summary

Results-driven Guest Experience Manager recognized for productive and efficient task completion. Specialize in customer service management, operational improvement, and team leadership to elevate guest satisfaction levels. Excel in communication, problem-solving, and adaptability, ensuring positive outcomes in diverse hospitality settings.

Overview

11
11
years of professional experience

Work History

Guest Experience Manager

Walt Disney World Resort
Orlando, FL
01.2022 - Current
  • Lead a team of employees across multiple operations, including parking, park arrival, and guest relations.
  • Custodial and Event Ushers.
  • Partner with event managers to evaluate staffing needs based on specific events, including Special Olympics Florida, Warrior Games, US Youth Soccer, AAU, EYBL, and MLB.
  • Connect with coordinators and peers to ensure safety audit performance, enabling in-the-moment coaching and improvement.
  • Balance commitment to both business goals and the Guest experience by identifying improvement opportunities, modifying labor inefficiencies, and promoting best practices.
  • Created an audit program regarding Guest Experience and safety-critical roles.

Park Arrival Coordinator

Epcot
Orlando, FL
12.2020 - 01.2022
  • Strengthened opening procedures at International Gateway by finding a more efficient and safe manner to allow Guest flow into temperature screening.
  • Constructed a monthly communication board that displays recognition and environmentalism, utilizing our 5 Keys.
  • Prompted inclusivity by empowering Cast Members to make daily operational decisions.
  • Integrated a time plan to meet with Cast about development and future opportunities within the company.
  • Collaborate with peers to create a better method of tracking show and safety concerns within our area.
  • Developed a weekly coordinator time plan to ensure breaks and coverage were utilized efficiently.

Guest Operations & Parking Coordinator

ESPN Wide World of Sports
Orlando, FL
04.2014 - 12.2020
  • Partnered with governmental services, including Florida Highway Patrol, Reedy Creek, and Osceola County Sheriffs, to ensure a safe and efficient parking lot operation for over 4,000 vehicles.
  • Planned staffing and workloads alongside Event Managers to ensure they matched the client's requested needs.
  • Created and implemented organizational tools to help with communication within the operation.
  • Sent out weekly parking safety audits, showing areas of opportunity and what can be improved upon.
  • Assisted in the utilization of ESPN Wide World of Sports' newest facility, The Arena, by cooperating with multiple lines of business to provide a flawless guest experience.
  • Coordinated and planned alongside third-party clients such as American Idol, NBA, MLB, NFL, and Special Olympics Florida.

RunDisney Logistics Coordaintor

Walt Disney World Resort
Orlando, FL
10.2019 - 03.2020
  • Collaborated with multiple lines of business and third-party vendors to ensure over 400 equipment and 300 different vehicle rentals are distributed properly and efficiently.
  • Inspected over 700 vehicles/equipment to ensure they meet Disney's Safety Standards.
  • Designed several documents to ensure proper placement and refueling of vehicles and equipment throughout Disney property.
  • Performed on-site assistance with vehicle and logistical issues throughout runDisney weekends.

Competition Coordinator

ESPN Wide World of Sports
Orlando, FL
01.2019 - 03.2019
  • Constructed events for high-profile clients, maintaining confidential information, and communicating successes through post-event analysis.
  • Supervised and coordinated the logistics and execution of high-profile third-party and Disney events.
  • Functioned as a liaison between the Event Managers and complex departments to relay pertinent information.
  • Promoted Disney's quality guest service standards by communicating proper courtesy and cleanliness concerns to operations teams.

Education

Bachelor of Science - Athletic Training, Music, Psychology

01/2019
01.2019

Skills

  • Client Relationship Management
  • Hospitality best practices
  • Team member development
  • Brand representation
  • Guest relations expertise
  • Exceptional communication
  • Reservation Management
  • Account Management
  • Guest complaint resolution
  • Hospitality and service knowledge
  • Guest Services
  • Strategic Planning
  • Staff Training and Development

Accomplishments

  • Fall 2023 & Spring 20Quarterly Award for Excellence Service

Languages

Haitian Creole
Elementary

Timeline

Guest Experience Manager

Walt Disney World Resort
01.2022 - Current

Park Arrival Coordinator

Epcot
12.2020 - 01.2022

RunDisney Logistics Coordaintor

Walt Disney World Resort
10.2019 - 03.2020

Competition Coordinator

ESPN Wide World of Sports
01.2019 - 03.2019

Guest Operations & Parking Coordinator

ESPN Wide World of Sports
04.2014 - 12.2020

Bachelor of Science - Athletic Training, Music, Psychology

01/2019
Jimmy Aaron