Summary
Overview
Work History
Education
Skills
Timeline
Generic

Idalyis Sanchez

San Antonio

Summary

Results-driven Guest Experience Manager with expertise in enhancing guest satisfaction and streamlining operations. Proficient in reservation systems and property management, committed to delivering exceptional service and fostering strong client relationships.

Overview

4
4
years of professional experience

Work History

Guest Experience Manager

Massage Heights
9110 W Loop 1604n
02.2025 - Current
  • Enhanced guest satisfaction through personalized service and attentive communication.
  • Implemented feedback collection processes to identify areas for service improvement.
  • Monitored facility cleanliness and ambiance to ensure a welcoming environment for guests.
  • Analyzed guest feedback to refine service offerings and address concerns promptly.
  • Streamlined front desk operations for improved efficiency and reduced wait times.
  • Ensured seamless check-in/check-out processes by creating clear guidelines and providing staff with comprehensive training.

Sales Associate

Birkenstock
11255 Huebner Rd #103
01.2024 - 04.2025
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted customers in selecting products, enhancing overall shopping experience and satisfaction.
  • Maintained knowledge of product features and benefits to effectively communicate with customers.
  • Processed sales transactions accurately using point-of-sale systems to ensure efficient checkout experiences.
  • Conducted inventory checks regularly, ensuring stock levels met consumer demand without overstocking.

Lead Cashier & Event Coordinator

Revolution Coffee
San Antonio, TX
01.2022 - 12.2024
  • Supervised daily cash operations, ensuring accuracy in transactions and adherence to company policies.
  • Trained and mentored new cashiers, enhancing team efficiency and customer service skills.
  • Implemented process improvements that increased transaction speed during peak hours.
  • Managed inventory levels for retail items, optimizing stock availability and reducing waste.
  • Analyzed sales data to identify trends, informing strategies for promotions and product placement.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

No Degree -

Fredericksburg High School
Fredericksburg, TX
06.2018

High School Diploma -

Fredericksburg High School
Fredericksburg, TX
06.2018

Skills

  • Exceptional communication
  • Property management
  • Language fluency
  • Sales and upselling
  • Reservation systems proficiency
  • Hospitality and service industry background
  • Client relationship management
  • Guest account management

Timeline

Guest Experience Manager

Massage Heights
02.2025 - Current

Sales Associate

Birkenstock
01.2024 - 04.2025

Lead Cashier & Event Coordinator

Revolution Coffee
01.2022 - 12.2024

No Degree -

Fredericksburg High School

High School Diploma -

Fredericksburg High School