Sara Pellegrino
Wantagh,NY
Summary
Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail.
Overview
3
3
years of professional experience
Work History
Cashier
ShopRite
Bethpage, NY
04.2021 - 08.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Reviewed weekly sales ads and monitored price changes.
- Completed inventory counts and ordered merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
Counter Server
Dortoni Bakery
Levittown, NY
11.2019 - 07.2020
- Demonstrated knowledge and applied proper food handling standards.
- Managed multiple tasks in high-volume environment.
- Helped customers choose items based on menu options, dietary needs and preferences.
- Processed cash, debit and credit card payments.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Maintained clean and organized appearance for restaurant areas to attract and retain customers.
- Updated displays, cases and other customer-facing areas to promote and showcase new items.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Greeted all guests upon arrival and offered immediate assistance.
- Provided information regarding promotions and menu items.
Customer Service Associate
Mogu Chinese
Massapequa, NY
03.2018 - 05.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Informed customers about special promotions and provided detailed information for various products.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Criminal Justice
University of Scranton
Scranton, PAHigh School Diploma -
Gen Douglas Macarthur Senior High School
Levittown, NY06.2021
Skills
- Pricing and Markdowns
- Inventory Stocking
- Complaint Resolution
- Customer Relations
- Payment Processing
- Cash Register Operations
- Problem Solving
- Cleaning and Sanitizing
- Cash Handling
- Team Leadership
- Goal Setting and Achievement
- Basic Mathematics
- Accounting Software
- Team Collaboration
- Creative Thinking
- Active Listening
Timeline
Cashier
ShopRite
04.2021 - 08.2021
Counter Server
Dortoni Bakery
11.2019 - 07.2020
Customer Service Associate
Mogu Chinese
03.2018 - 05.2019
No Degree - Criminal Justice
University of Scranton
High School Diploma -
Gen Douglas Macarthur Senior High School