Sara Pense
Dallas,Texas
Summary
Facilitated a positive environment by leveraging interpersonal skills and coordinating efforts across departments to elevate guest satisfaction.
Overview
8
8
years of professional experience
Work History
Supervisor
Starbucks
Irving, TX
12.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Infant Teacher
Camden Hill
Carrollton, TX
07.2025 - 12.2025
- Developed and implemented age-appropriate lesson plans to foster cognitive and emotional growth.
- Coordinated daily activities to promote social skills and peer interactions among infants.
- Monitored developmental milestones to ensure individual growth and provided tailored support.
- Maintained a safe, clean, and nurturing environment conducive to learning and exploration.
Concierge
Go Rentals
Dallas, TEXAS
12.2024 - 07.2025
- Oversaw daily operations of concierge desk to ensure exceptional guest service.
- Managed phone operations to facilitate reservations and ensure effective communication.
- Employed problem-solving skills to address and resolve diverse concierge-related issues.
- Oversaw management of incoming customer calls to provide information and assistance.
Customer Service Representative
Concept Surfaces
Dallas, TX
02.2024 - 12.2024
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed product returns and exchanges, ensuring compliance with company policies.
- Streamlined communication between departments to improve service delivery times.
- Trained new team members on customer service protocols and best practices.
- Analyzed customer feedback to identify areas for service improvement.
- Collaborated with management to implement strategies for enhanced customer engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Desk Supervisor
Dallas Stars
Farmers Branch, TX
08.2021 - 02.2024
- Oversaw event and class scheduling to optimize client engagement.
- Oversaw management of inquiries regarding private bookings with corporate vendors.
- Cultivated effective communication channels among managers, employees, and customers.
- Ensured accuracy of online and internal bookings for public accessibility.
- Orchestrated training sessions for new hires and mentored front desk team members to elevate operational standards.
- Directed resolution of customer complaints and inquiries to elevate service quality.
Customer Service Team Lead / Safety Manager
Home Depot
Carrollton, TX
04.2018 - 03.2020
- Facilitated effective communication among managers, employees, and customers.
- Spearheaded development and implementation of process improvements to enhance efficiency in customer service operations.
- Analyzed customer feedback and satisfaction reports to enhance service quality.
- Enforced safety protocols to ensure compliance with OSHA reporting standards.
- Managed coordination and execution of holiday event arrangements for individual and group departments.
Education
HIGH SCHOOL - LAW ACADEMY
Creekview High School
06.2018
Skills
- Facilitated communication between parents and teachers to support student development Collaborated with educators to address student needs and concerns Assisted in organizing parent-teacher meetings to enhance engagement
- Optimized scheduling and prioritization of tasks to enhance productivity
- Cultivated strong customer relationships to enhance satisfaction and loyalty
- Exhibited exceptional telephone etiquette to enhance client interactions
- Managed classroom organization to ensure efficient learning environment
- Implemented positive reinforcement strategies to enhance team motivation and performance
- Utilized Microsoft Outlook to manage daily communications and schedule meetings effectively Supported team members by organizing shared calendars and coordinating appointments Assisted in maintaining organized email correspondence for improved workflow
- Executed problem-solving strategies to identify and resolve operational challenges
- Facilitated motor skill development through targeted activities and exercises
Timeline
Supervisor
Starbucks
12.2025 - Current
Infant Teacher
Camden Hill
07.2025 - 12.2025
Concierge
Go Rentals
12.2024 - 07.2025
Customer Service Representative
Concept Surfaces
02.2024 - 12.2024
Front Desk Supervisor
Dallas Stars
08.2021 - 02.2024
Customer Service Team Lead / Safety Manager
Home Depot
04.2018 - 03.2020
HIGH SCHOOL - LAW ACADEMY
Creekview High School