Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raine (D) Powell

Hopkins,MN

Summary

Thorough team contributor with strong organizational capabilities, attention to detail and fast learner. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

35
35
years of professional experience

Work History

Community Resource Specialist

United Way 211 Via Advent Talent Group
Remote
03.2021 - 06.2022
  • Working in the Rent Help call center assisting community with rent assistance. Pre-screen candidate, check status of applications, escalate calls, send escalation emails, update Renter’s application information and help to calm callers down, during their rental crisis and whatever arises during each call. Weekly meetings to keep up with the ever changing programs and assistance needed.
  • Remote

Risk Management Specialist/Remediation Research Analyst

Wells Fargo Via Robert Half
Minneapolis, MN
11.2019 - 03.2020
  • Researched and properly cared for customers complaints within EITS/ECMP systems, referring to their personal accounts, safe deposit boxes, business account etc. Accomplished certifications in many areas credit cards, lost/stolen/fraud, account closures, address change/check orders, easy pay card, customer event history, ATM debit card servicing, fee reimbursements, tax documents, online customer service navigation, out-of-wallet authentication and various others under the EITS/ECMP umbrella

Administrative Support Specialist II

Title and Registration Via Rose International
Saint Paul, MN
04.2019 - 04.2019
  • Entered Title information via multiple windows
  • Checked for accuracy
  • Issued Title for next department

Insurance Verification Specialist/Customer Service

Pro Staff
Eden Prairie, MN
11.2018 - 01.2019
  • Verified medical insurance with insurance company/clients
  • Kept spreadsheet updated
  • Copied, faxed, scanned
  • Scanned information into system

Customer Service Chat Support

Target Financial Services
10.2018 - 11.2018
  • I worked as a support in the call center via chat

Customer Support Representative

American Family Insurance Via Temp Service
Eden Prairie, MN
06.2017 - 07.2017
  • Prepared insurance claims for catastrophe clients
  • IA Daily
  • File Only
  • Prepared documents/checks in envelopes for mailing

Customer Service Representative

van Wagenen Financial Services via Aerotek
Eden Prairie, MN
12.2016 - 03.2017
  • I started as a Temporary CSR in December of 2016, on a 2-month contract, but worked an extra month. We worked as third party lien-holders. The position entails calling insurance agents, and customers. The calls are to make sure that adequate auto insurance is had, on their leased, or financed vehicles. The insured also has the responsibility of adding the lien-holders onto their insurance policy. Once verified the Declarations Page, or Binders are routed to the company represented.

Executive Recruiter

MXT Associates
Minneapolis, MN
01.2016 - 07.2016
  • Emailed Financial Advisors
  • Followed up after one on one
  • Scheduled meetings for lunch and or dinner with Advisors/Brokers for Succession Planning
  • Found Books of Business for Brokers/Advisors to purchase
  • As an Executive Recruiter my main focus was assisting the Advisor through his or her transitioning process, from one Broker Dealer to another

Customer Service Call Center

Rust Consulting Via Express Professionals
Minneapolis, MN
08.2007 - 10.2008
  • Rust Consulting
  • Made outbound calls to customers regarding their accounts.
  • Scheduled appointments online for car repair.
  • Confirmed personal information with customers.
  • Evaluated incoming calls, and escalated call when necessary.
  • Answered customer questions, and concerns in reference to their accounts.
  • I answered inbound calls of customers, to schedule appointments for their cars, answered questions about their mortgage information.
  • I also made outbound calls to give information about a data breach. Whatever information needed to be given to customers, I was one of the voices relaying that information.

Clerk Typist II

City of Minneapolis Schools
Minneapolis, MN
11.1999 - 06.2004
  • Checked the absentee list and verified who phoned in the absences for that day.
  • Received incoming phone calls, answered parents questions and escalated calls to proper staff.
  • Scheduled bus routes for students. Used walkie-talkie to communicate with bus drivers and other staff.
  • Created documents such as flyers for mass mailings to parents, transcripts, and a staff calendar.
  • Scheduled staff appointments online.
  • Ordered school supplies for office, and classroom materials.
  • Scheduled early childhood screening appointments online.
  • Special Education Due Process Forms.
  • Checked Time Cards for accuracy.
  • Edited Nurse’s Newsletter to parents/staff.
  • Various other duties.

Casual Clerk

US Postal Service
Minneapolis, MN
11.1987 - 11.1997
  • Sorted mail according to zip code for accurate delivery.
  • Labeled large packages
  • Boxed mail to send out by truck for delivery.

Education

High school diploma - Vocational

Westside High School
Indiana

Certificate in Entrepreneurship -

Phillips Community Career & Tech
Minneapolis, MN

Certificate - Medical Billing And Coding

(DBA: DHS - Medical Coding & Billing Consultants)
Houston, TX
06.2023

Associate in Business Administration - undefined

American InterContinental University
Schaumburg, IL
06.2019

Skills

Facilitated succession planning initiatives to ensure leadership continuity

Executed comprehensive risk management strategies to identify and mitigate potential threats

Spearheaded recruitment initiatives to attract top talent

Facilitated customer interactions through live chat, providing timely and effective support Assisted in resolving customer inquiries, ensuring a positive user experience Collaborated with team members to enhance chat response strategies

Assisted students with special needs in daily activities Supported teachers in implementing individualized education plans Collaborated with parents to address student challenges

Executed comprehensive tax preparation and filing processes for individuals and businesses

Leveraged expertise in Microsoft Office applications to enhance productivity and streamline workflows

Oversaw team operations and strategic initiatives to enhance productivity

Performed data entry tasks to support team operations and maintain accurate records Processed information efficiently to enhance data accessibility Assisted in organizing and updating databases to ensure information integrity

Demonstrated proficiency in various computer applications and software tools

Cultivated comprehensive office experience through diverse administrative tasks

Assisted in typing documents and reports for team projects Supported colleagues by transcribing meeting notes and correspondence Contributed to maintaining organized digital files for easy access

Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams

Assisted in data entry and management using Microsoft Access Supported team members in generating reports and analyzing data Helped maintain database integrity and accuracy

Conducted outreach to potential clients through cold calling Assisted in generating leads and building customer relationships Supported sales team in achieving outreach goals

Assisted users in navigating PeopleSoft applications effectively Supported teams in troubleshooting system issues to enhance user experience Contributed to training sessions for new users to improve system proficiency

Administered Windows operating systems to ensure optimal performance and security

Enhanced computer proficiency to streamline workflow and improve efficiency

Guided team initiatives to enhance project outcomes

Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration

Assisted customers in identifying product needs and providing solutions Supported sales team in achieving targets through effective communication Contributed to maintaining inventory levels and product displays

Organized and maintained filing systems to ensure easy access to documents Assisted team members in retrieving necessary files promptly Supported administrative tasks by managing document storage efficiently

Assisted teams in utilizing Salesforce for customer relationship management Supported data entry and maintenance to ensure accurate records Helped troubleshoot user issues to enhance system functionality

Assisted in conducting telemarketing campaigns to generate leads and support sales efforts Collaborated with team members to enhance customer engagement through effective communication Provided administrative support to ensure smooth operation of telemarketing initiatives

Facilitated discussions to reach agreements among team members Supported negotiation processes to achieve consensus on project goals Assisted in resolving conflicts to maintain team cohesion

Demonstrated exceptional attention to detail in all tasks and projects

Demonstrated consistent reliability in all assigned tasks

Demonstrated rapid acquisition of new skills and knowledge in diverse environments

Management

Timeline

Community Resource Specialist

United Way 211 Via Advent Talent Group
03.2021 - 06.2022

Risk Management Specialist/Remediation Research Analyst

Wells Fargo Via Robert Half
11.2019 - 03.2020

Administrative Support Specialist II

Title and Registration Via Rose International
04.2019 - 04.2019

Insurance Verification Specialist/Customer Service

Pro Staff
11.2018 - 01.2019

Customer Service Chat Support

Target Financial Services
10.2018 - 11.2018

Customer Support Representative

American Family Insurance Via Temp Service
06.2017 - 07.2017

Customer Service Representative

van Wagenen Financial Services via Aerotek
12.2016 - 03.2017

Executive Recruiter

MXT Associates
01.2016 - 07.2016

Customer Service Call Center

Rust Consulting Via Express Professionals
08.2007 - 10.2008

Clerk Typist II

City of Minneapolis Schools
11.1999 - 06.2004

Casual Clerk

US Postal Service
11.1987 - 11.1997

Associate in Business Administration - undefined

American InterContinental University

High school diploma - Vocational

Westside High School

Certificate in Entrepreneurship -

Phillips Community Career & Tech

Certificate - Medical Billing And Coding

(DBA: DHS - Medical Coding & Billing Consultants)
Raine (D) Powell