SARA PHETSINORATH

San Jose,CA

Summary

Detail-oriented and customer-focused administrative professional with experience in fast-paced office environments. Skilled in patient coordination, insurance billing, scheduling, and front desk operations, with strong communication and multitasking abilities.

Overview

years of professional experience

Work History

Insurance Biller / Receptionist

Dental Concepts

San Jose, CA

09.2025 - 04.2026

Verified patient insurance eligibility, benefits, and coverage details to ensure accurate billing and reduce claim discrepancies
Managed insurance claims with timely follow-ups on outstanding and denied claims to support efficient reimbursement processes
Oversaw front desk operations, including patient check-in/check-out, appointment coordination, record maintenance, and payment processing
Presented and explained treatment plans, insurance coverage, and financial responsibilities to improve patient understanding
Maintained clear communication with patients regarding prescriptions, follow-up care, and appointment updates

Receptionist

SEV Laser Aesthetics

Los Gatos, CA

09.2022 - 09.2025

Managed high-volume inbound calls and coordinated appointment scheduling in a fast-paced clinical environment
Delivered exceptional customer service by creating a professional, welcoming, and patient-focused experience
Collaborated with clinical staff to support operations and effective workflow management
Efficiently managed check-in/check-out procedures while maintaining accurate documentation
Promoted service packages to clients, contributing to increased patient engagement and service utilization

Education

Modesto Junior College

Skills

Insurance billing, claims processing, and insurance verification
Cash handling, payment processing, and deposit reconciliation
Patient coordination and front desk administration

Efficient workflow management in fast-paced environments
Team collaboration and cross-functional coordination
Professional customer service and patient relations

Timeline