Dedicated Reservation Manager with a proven track record in complaint resolution and operational efficiency. Committed to enhancing customer experiences through effective staff training and attention to detail.
Overview
8
8
years of professional experience
Work History
Reservation Manger
Uhaul Moving And Storage
Oklahoma City, Oklahoma
07.2018 - Current
Managed customer reservations, ensuring accurate bookings and optimal customer experience using U-Haul's proprietary booking system.
Monitored call volumes and resolved customer inquiries related to reservations, enhancing service delivery and customer satisfaction.
Resolved customer inquiries and complaints with professionalism and efficiency.
Trained staff on effective reservation handling and customer service techniques.
Coordinated with multiple departments to ensure seamless rental operations.