Sara Picariello
Pembroke ,MA
Summary
Dynamic professional with a proven track record in high-stress environments. Excelled in critical thinking and active listening, ensuring effective response coordination. Demonstrated exceptional teamwork and computer skills, enhancing operational efficiency and customer service across various roles. Achieved significant improvements in process and environment, fostering inclusivity and professionalism.
Overview
5
5
years of professional experience
Work History
911 Dispatcher
Plymouth County Sheriffs Department
06.2024 - Current
- Collected essential information from callers effectively.
- Transmitted critical details via calls and radio signals to emergency personnel.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
Front Desk Receptionist
Beacon Pediatrics
11.2023 - 06.2024
- Enhanced guest retention through maintaining an inviting and tidy reception space.
- Greeted patients and engaged in pleasant conversations while managing timely check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Gym Receptionist
Row and Ride
09.2022 - 01.2024
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Maintained updated records of member attendance using computer based software for data-driven decision making by management.
Dance Instructor
Pembroke School of Performing Arts
03.2020 - 01.2024
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned routines for recitals and performances.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Promoted inclusivity by adapting lessons for individuals with varying physical abilities or limitations without sacrificing rigor or quality of instruction.
Education
Bachelor of Science - Criminal Justice
Bridgewater State University
Bridgewater, MA05-2023
Skills
- Communication
- Teamwork and collaboration
- Computer comprehension
- Customer service
- Problem resolution
- Organization
- Time management
- Creativity
Timeline
911 Dispatcher
Plymouth County Sheriffs Department
06.2024 - Current
Front Desk Receptionist
Beacon Pediatrics
11.2023 - 06.2024
Gym Receptionist
Row and Ride
09.2022 - 01.2024
Dance Instructor
Pembroke School of Performing Arts
03.2020 - 01.2024
Bachelor of Science - Criminal Justice
Bridgewater State University
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