Sara Pierce
Newfield
Summary
Dedicated custodian with solid expertise in maintaining clean, safe, and orderly environments. Skilled in using cleaning equipment and handling various cleaning chemicals. Known for effective teamwork and adaptability to changing priorities. Consistently reliable and dedicated to achieving high standards in every task.
Overview
26
26
years of professional experience
Work History
Custodian
Cornell University
Ithaca, NY
11.2024 - Current
- Maintained cleanliness and sanitation standards across various campus facilities.
- Operated cleaning equipment efficiently to perform daily maintenance tasks. Floor machines, swing arm, carpet shampooer, Unger window cleaning system
- Assisted with waste management processes, ensuring proper disposal and recycling practices.
- Collaborated with team members to uphold safety protocols and enhance service quality.
- Adapted quickly to changing schedules and priorities while maintaining high service standards.
Sales Supervisor
Harbor Freight
Ithaca, NY
12.2023 - 11.2024
- Supervised daily sales operations to ensure optimal customer service and satisfaction.
- Trained and mentored team members on product knowledge and sales techniques.
- Led weekly team meetings to discuss performance metrics and operational improvements.
- Coordinated with upper management to align team goals with company objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Checked store merchandise regularly for proper display and replenishment.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Promoted exceptional customer service by engaging clients on sales floor.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Front End Team Lead
Walmart
Ithaca, NY
04.2019 - 08.2021
- Collaborated with cross-functional teams to define project requirements and deliver high-quality solutions.
- Conducted regular performance evaluations, providing constructive feedback to drive team improvement.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
- Enhanced store appearance by restocking shelves and maintaining cleanliness throughout the retail space.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
- Assisted in staff training, increasing overall team efficiency and productivity in the retail environment.
- Managed inventory levels to maintain adequate stock while minimizing overstock, optimizing retail profits.
- Maintained a clean and organized retail environment, ensuring easy navigation for customers.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Shift Manger
Pudgies Pizza And Sub Shops
Ithaca, NY
08.2000 - 06.2018
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff on operational procedures and customer service standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Ensured compliance with health regulations and safety standards throughout the operation.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Education
GED -
Tst Boces
Ithaca, NY06.2002
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Time management
- Team collaboration
- Cleaning expertise
- Floor cleaning and buffing
- Customer service-focused
- Custodial machine operation
- Work prioritization
- Facility opening and closing
- Waste disposal
- Work orders
- Heavy lifting
- Room setup and breakdown
- Preventive Maintenance
- Maintenance
- Maintenance knowledge
- Chemical handling
- Furniture moving
- Building maintenance
- Snow removal
- Hazardous chemicals handling
- Policy and procedure enforcement
- Safe chemical disposal
- Crew supervision
- Equipment inspection
- Supply management
- Restroom cleaning
- Multitasking and organization
- Equipment cleaning
- Health and safety compliance
- Window cleaning
- Equipment operation
- Trash removal
- Leaf blowing
- Excellent communication skills
- Floor maintenance
- Janitorial procedures
- Floor scrubbers and polishers
- Sweeping and mopping
- Strong work ethic
- Trash collection and removal
- Adaptable and flexible
- Decision-making
- Communication and interpersonal skills
- Safety standards and protocols
- Conscientious and Detail-oriented
- Fixture cleaning and polishing
- Carpet steaming and shampooing
Timeline
Custodian
Cornell University
11.2024 - Current
Sales Supervisor
Harbor Freight
12.2023 - 11.2024
Front End Team Lead
Walmart
04.2019 - 08.2021
Shift Manger
Pudgies Pizza And Sub Shops
08.2000 - 06.2018
GED -
Tst Boces