SARA REYNA
Fort Worth,TX
Summary
Hardworking team player bringing in 5+ years of customer experience and maintaining an upbeat and positive attitude. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. . Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
8
8
years of professional experience
Work History
Wax Specialist
European Wax Center
01.2025 - Current
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Maintained clean and sanitary workspace.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
Arch Expert
Ulta Salon and Cosmetics
08.2024 - 01.2025
- Achieved high levels of customer loyalty through diligent follow-up calls after appointments to confirm satisfaction
- Enhanced client satisfaction by providing personalized and effective arch consultations
- Promoted ‘Benefit' to upsell product and services
- Contributed to a positive salon atmosphere by maintaining a clean, organized work station and adhering to hygiene standards
- Provided exceptional customer care by addressing concerns promptly and offering alternative solutions when necessary
- Maintained a consistent clientele base through excellent customer service and communication skills
- Achieved and maintained high performance in meeting weekly service and sales objectives
- Secured multiple credit card applications consistently
- Maintained accuracy and speed during peak hours
Licensed Cosmetologist
Lashedxsaraa
03.2021 - 08.2024
- Applied lash extensions to enhance clients eyes and beauty
- Consulted with clients to determine the best style for their eyeshape, preferences and ocassion
- Provided brow lamination services by lifting the brows giving a fuller and neater experience
- Including the mapping of the brows to ensure evenness to the facial structure and providing a wax service to the eyebrows to remove any unwanted hair
- Maintained a clean and organized work area to ensure client safety and comfort
- Increased revenue through effective upselling of products and services
- Built a loyal clientele base through exceptional customer service and managed appointment scheduling to ensure customer satisfaction
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risks
- Kept notes/details for future reference about customer preferences and services given/ products used
- Used social media platforms to promote my business and services
- Trained and supervised students for trainings in eyelash extensions and brow laminations
- Educated clients on lash or brow aftercare to ensure long lasting results and avoid possible complications
Pet Care Specialist/bather
Petsmart
01.2024 - 08.2024
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Handled animals safely and remained calm in different situations.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
- Handled various breeds of dogs and cats, understanding their unique needs and behaviors.
- Conducted basic grooming services with baths, brushing and nail clipping.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
Operator
All City Screen Printing & Embroidery
09.2020 - 07.2021
- Move levers to start and stop printing press machines and manually set and adjust time and temperature
- Cut off excess materials for reuse or recycle
- Press vinyl and sublimation
- Cut and slit materials for use on machine
- Follow work orders to select proper materials, make accurate cuts and complete precise finished products
- Maintain adequate productivity by setting and enforcing deadlines
Cashier
Snoconelove
06.2017 - 11.2020
- Prepare food items to meet customer specifications
- Operate cash register, collect payments, and provide accurate change
- Wipe counters and tables to remove dirt and food and maintain a clean environment
- Warmly greet visitors to promote great customer service and a positive ordering experience
- Talk pleasantly with customers while taking orders and promote a positive image for the business
- Sincerely welcome and thank guests to demonstrate appreciation for patronage
- Process cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers
- Maintain high standards of customer service during high-volume work shifts and fast-paced operations
Beauty Sales Associate
Mayeli Beauty + Cosmetics
09.2019 - 11.2019
- Recommend products aligned with customers' desires
- Identify customers' beauty needs by asking open-ended questions
- Offer product demonstrations and education to promote benefits and quality
- Inform clients of current sales promotions to boost sales
- Replenish store products by restocking shelves while maintaining merchandising standards
- Stay up to date on products
- Observe customer behaviors to identify security threats and escalate concerns to supervisors
- Demonstrate products to customers
- Mix and match paints according to customers' specifications
- Perform floor moves, merchandising, display maintenance, and keep areas well stocked, organized, and current
Shift lead
Wingstop
08.2018 - 04.2019
- Resolve customer complaints and report issues to senior management
- Uphold company standards and compliance requirements for operations and cleanliness of all areas
- Complete opening and closing duties to facilitate business operations
- Set up, adjust, and maintain machines to operate at peak levels
- Keep areas clean, neat, and inspection ready at all times to comply with product guidelines
- Comply with company safety procedures, policies, and regulations to promote safe working environments
- Prepare and check cashier register tills
- Issue cash, change, and credit cards
Education
Certificate - Medical Assistant
The College of Health Care Professionals
Fort Worth, TXHigh school or equivalent - Cosmetology
Trimble Technichal High School
Fort Worth, TX06.2020
Skills
- Team management
- Project planning
- Work ethic
- Flexible
- Relationship building
- People skills
- Organizational skills
- Customer service
- Multitasking capabilities
- Product and Service Explanations
- Sales and upselling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Wax Specialist
European Wax Center
01.2025 - Current
Arch Expert
Ulta Salon and Cosmetics
08.2024 - 01.2025
Pet Care Specialist/bather
Petsmart
01.2024 - 08.2024
Licensed Cosmetologist
Lashedxsaraa
03.2021 - 08.2024
Operator
All City Screen Printing & Embroidery
09.2020 - 07.2021
Beauty Sales Associate
Mayeli Beauty + Cosmetics
09.2019 - 11.2019
Shift lead
Wingstop
08.2018 - 04.2019
Cashier
Snoconelove
06.2017 - 11.2020
High school or equivalent - Cosmetology
Trimble Technichal High School
Certificate - Medical Assistant
The College of Health Care Professionals