Sara Ritschard

Monroe

Summary

Dynamic Service Manager with over 20 years of experience in optimizing service operations. Skilled in multitasking, vendor management, and critical thinking, with a history of reducing service downtime and enhancing customer satisfaction.

Overview

years of professional experience

Work History

Service Manager

Berg Company

Monona, WI

08.2004 - 09.2026

Managed vendor relationships to ensure timely supply of materials and equipment for service operations.
Coordinated with other departments to maintain streamlined and productive workflow.
Met with customers to discuss service needs and develop effective and practical solutions.
Developed and maintained positive relationships with customers to build rapport and trust.
Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Analyzed service reports to identify areas of improvement.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.

Repair Technician

Advance Transformer

Monroe WI

06.1981 - 05.2002

Diagnosed and repaired electrical components in transformers, ensuring optimal performance and safety compliance.
Conducted routine maintenance and troubleshooting on transformer systems, enhancing equipment reliability.
Collaborated with engineering teams to improve repair processes, reducing downtime and improving service efficiency.
Mentored junior technicians on best practices for repairs and safety protocols, fostering skill development within the team.
Utilized a variety of tools and diagnostic equipment to complete repairs.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
Completed all repair and maintenance activities promptly and to high quality standards.
Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
Reduced device downtime with regular maintenance and preventative measures.
Collaborated with team members to complete complex repairs and improve overall service quality.
Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.

Education

Associate of Science - Electromechanical Engineering

Black Hawk Tech

Janesville, WI

05-2004

Skills

Team leadership and collaboration
Workflow management
Team leadership
Training development
Quality assurance
Dependable and accountable
Service management
Multitasking and organization

Time management
Critical thinking
Goal oriented
Team leadership
Outgoing and energetic
Trustworthy and honest
Engaging and dynamic
Service operations management

Timeline