SARA RIVERA
New York,NY
Summary
Professional in hospitality with robust background in guest services, event coordination, and customer satisfaction. Strong emphasis on teamwork and meeting high standards in fast-paced environments. Adept at managing diverse needs, ensuring seamless operations, and consistently delivering exceptional experiences. Known for reliability, adaptability, and effective communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
VIP Hospitality Specialist
Barclays Center
03.2012 - Current
- Provided high-level guest service during Brooklyn Nets games and major events at Barclays Center in a fast-paced arena environment
- Delivered premium guest service as part of arena hospitality staff during Brooklyn Nets games, contributing to high-volume sales operations exceeding $800,000 in transactions
- Trained and mentored new staff as a lead associate, ensuring proper service standards, efficiency, and guest experience quality
Catering & Premium Hospitality Associate
Madison Square Garden
09.2013 - 03.2020
- Coordinated seamlessly with event staff and guest representatives ensure flawless execution of VIP experiences, maintaining confidentiality and discretion.
- Assisted with setup, service, and breakdown of food and beverage stations for high-capacity events
- Supported event operations to ensure timely service and smooth execution during concerts and sporting events
Front Office Administrative Assistant
New York Lawyers Of the Public Interest
01.2019 - 01.2019
- Managed front desk operations and served as the first point of contact for clients and legal professionals in a high-volume office setting.
- Coordinated appointments, maintained confidential records, and ensured accurate documentation in compliance with legal standards.
- Handled sensitive inquiries and administrative tasks with professionalism, discretion, and strong organizational skills.
Education
Bachelor’s Degree - Business Management
Monroe College
New Rochelle, NYSkills
- Microsoft Word, Excel, PowerPoint, Access
- Adobe Photoshop
- Point-of-sale and hospitality systems
- Customer service
- Front office operations
Certification
Mental Health First Aid
Family & Children's Association
LANGUAGE SKILLS
Fluent in Spanish
Timeline
Front Office Administrative Assistant
New York Lawyers Of the Public Interest
01.2019 - 01.2019
Catering & Premium Hospitality Associate
Madison Square Garden
09.2013 - 03.2020
VIP Hospitality Specialist
Barclays Center
03.2012 - Current
Bachelor’s Degree - Business Management
Monroe College