SARA RODRIGUES

• Drive cross-functional initiatives supporting the Chase Travel customer experience across support, product, engineering, and operations teams
• Act as a bridge between business stakeholders and platform teams to define scope, priorities, and delivery plans for customer-facing programs
• Own end-to-end program execution including scoping, planning, execution, launch, and post-launch optimization
• Lead stakeholder alignment across multiple functions, escalating risks and blockers with clear “path-to-green” recommendations
• Translate complex operational and technical topics into clear, executive-ready updates, presentations, and decision documents
• Operate effectively in ambiguous environments, structuring problems and guiding teams toward measurable outcomes

• Led operational programs supporting global customer support teams in a high-volume travel environment
• Served as escalation owner for complex customer and platform issues, coordinating across support, product, engineering, and leadership teams
• Designed and implemented support workflows, governance structures, and operating processes to improve consistency and quality at scale
• Facilitated cross-functional meetings to align stakeholders, define action plans, and drive execution
• Assessed operational performance and customer feedback to identify gaps, risks, and opportunities for improvement
• Produced leadership-ready documentation, updates, and recommendations to support strategic decision-making

• Supported VIP and enterprise customers across multiple support channels in a fast-paced contact center environment
• Delivered high-quality customer experiences while managing complex travel scenarios and unexpected disruptions
• Collaborated closely with internal teams to resolve platform, policy, and operational issues
• Consistently balanced speed, quality, and customer empathy under pressure

• Managed end-to-end travel programs for individual and group clients, coordinating across multiple vendors and partners
• Oversaw complex itineraries, changes, and issue resolution while maintaining high customer satisfaction
• Acted as primary point of contact, translating customer needs into actionable plans

Account Executive — Viagens Abreu, S.A (Portugal)
Luxury Travel Designer — Tours For You (Portugal)
Customer Care Assistant — HouseTrip (Portugal)

(Full details available upon request)