Sara ROSSMAN
Oldtown,MD
Summary
Dynamic professional with extensive experience in branch management at First Peoples CFCU, excelling in staff training and customer service. Skilled in project management, consistently achieving high levels of customer satisfaction and team performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Branch Manager
First Peoples CFCU
Cumberland, MD
01.2017 - Current
- Assisted in daily branch operations, ensuring compliance with policies and procedures.
- Participated in training sessions to develop knowledge of banking products and services.
- Implemented strategies for improving customer engagement and fostering positive relationships.
- Engaged in community outreach initiatives, promoting branch services to increase local visibility.
- Maintained friendly and professional customer interactions.
Owner
Sara's Cleaning Service
Pasadena, MD
06.2007 - 12.2016
- Managed daily operations, ensuring high-quality cleaning services and customer satisfaction.
- Trained and supervised staff on effective cleaning techniques and safety protocols.
- Developed and implemented efficient scheduling to optimize workforce productivity.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for service delivery.
Supervisor
Susquehanna Bank
Pasadena, MD
09.2001 - 06.2007
- Assisted in daily branch operations, ensuring compliance with policies and procedures.
- Supported team members in achieving customer satisfaction through effective.
- Utilized digital tools for scheduling appointments and managing client interactions effectively.
- Engaged in community outreach initiatives, promoting branch services to increase local visibility..
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals
Education
Business
Glen Burnie High
Glen Burnie, MD05.2001
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Policy enforcement
- Team building
Certification
Notary Public
Timeline
Branch Manager
First Peoples CFCU
01.2017 - Current
Owner
Sara's Cleaning Service
06.2007 - 12.2016
Supervisor
Susquehanna Bank
09.2001 - 06.2007
Business
Glen Burnie High