Summary
Overview
Work History
Education
Skills
LANGUAGES
Accomplishments
ADDITIONAL EXPERIENCE
Timeline
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SARA RUSSELL

SARA RUSSELL

Wayne

Summary

Customer-focused and multilingual hospitality professional with experience in luxury retail, client advisory, and team leadership. Adept at delivering exceptional service in fast-paced, high-standard environments. Skilled in managing diverse teams, resolving guest concerns, and enhancing customer loyalty. Currently serving high-net-worth clients at Saint Laurent, bringing refined service to every client interaction.

Overview

3
3
years of professional experience

Work History

Client Advisor

Saint Laurent
03.2025 - Current
  • Provide expert guidance on product features and benefits tailored to individual client needs, resulting in increased sales conversions
  • Recognized for service excellence with a 94% score on a luxury brand secret shopper evaluation
  • Assist in visual merchandising and store presentation to align with the YSL image and luxury retail standards
  • Contribute to the development of new strategies for enhancing customer experience, driving improvements across the organization.

Assistant Store Manager

Club Monaco
01.2023 - 03.2025
  • Boosted in-store sales by 15% through the implementation of strategic merchandising and dynamic sales promotions
  • Managed a team of 15+ employees, cultivating a customer-centric culture which increased customer retention rates by 20%
  • Monitored and analyzing key metrics to provide successful business
  • Initiated a staff training program that improved employee product knowledge and customer engagement skills
  • Managed daily operations such as scheduling, administering payroll processing, overseeing cash handling and delegating responsibilities to team members

Retail Management Keyholder

Club Monaco
11.2023 - 01.2024
  • Improved operational efficiency by 15% by streamlining daily management processes
  • Efficiently fielded customer inquiries, complaints and resolved issues promptly
  • Performed cash handling and made bank deposits
  • Collaborated with management to develop and implement unique sales approaches that met and exceeded store goals

Senior Resource Specialist

DoorDash
06.2023 - 11.2023
  • Led a high-performing team of 40 employees, nurturing a supportive culture of teamwork
  • Mentored and coached team members while identifying both strengths and needs assessment, resulting in the promotion of several employees to higher level positions
  • Implemented performance metrics and conducted regular evaluations
  • Planned dynamic online team-building events to foster collaboration, communication, and morale enhancement among team members

Catalog Specialist

DoorDash
01.2022 - 11.2023
  • Oversaw and reviewed merchandise presentation for online retail partners, ensuring that categorization, imagery, and taxonomy aligned with brand standards. Conducted regular audits for catalog accuracy and maintained up-to-date product descriptions and specifications
  • Conducted thorough research on manufacturer websites, catalogs, and online assets to acquire in-depth knowledge of product features and attributes, thereby enhancing the accuracy and comprehensiveness of the product catalog

Education

Economist Degree - Tourism and Hospitality

Budapest Business University
06.2018

Skills

  • Client relationship management
  • Effective organizational skills
  • Data analysis expertise
  • Collaborative leadership
  • Client retention strategies
  • Relationship management

LANGUAGES

Hungarian - Native
English - Native
French - Intermediate

Accomplishments

  • Customer Service Excellence Recognition - Recognized for outstanding customer service delivery, maintaining a high satisfaction rate at Club Monaco.
  • Staff Training Initiative Success - Developed and implemented a staff training program at Club Monaco which significantly improved team performance.

ADDITIONAL EXPERIENCE

  • Personal Assistant - Menproevent - 01/2019 - 01/2022 - Remote
  • Teacher Assistant - The Spring School - 08/2020 - 08/2021 - Tenafly, United States
  • Teacher Assistant - The Goddard School - 10/2019 - 08/2020 - Norwood, United States
  • Event Hostess - Apple Hostess - 2014 - 2018 - Budapest, Hungary

Timeline

Client Advisor

Saint Laurent
03.2025 - Current

Retail Management Keyholder

Club Monaco
11.2023 - 01.2024

Senior Resource Specialist

DoorDash
06.2023 - 11.2023

Assistant Store Manager

Club Monaco
01.2023 - 03.2025

Catalog Specialist

DoorDash
01.2022 - 11.2023

Economist Degree - Tourism and Hospitality

Budapest Business University

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