Sara Sadek
Roseville,CA
Summary
Dynamic leader with proven success at Jamba Juice, adept in staff management and customer service management. Excelled in optimizing team performance and enhancing customer satisfaction, significantly contributing to sales growth. Skilled in employee scheduling and training, with a talent for creating engaging environments and resolving conflicts efficiently.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant General Manager
Jamba Juice
01.2024 - Current
- Managed a team of 15 people
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Preparing a variety of baked goods and beverages.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Trained new staff members, making sure they have the skills needed for success in their roles.
Party Host/Customer Service Representative
Wacky Tacky
03.2024 - 12.2024
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Planned and organized parties based on guests preferences
- Built relationships with members and guests and created a welcoming environment that promoted future visits
- Responded to customer questions, conflicts, an complaints thoroughly and quickly
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
Skills
- Staff Management
- Inventory Control
- Employee Scheduling
- Customer Service Management
- Sales campaigns
- Interviewing and training new hires
Certification
ServSafe Manager certificate
Food handlers license
Timeline
Party Host/Customer Service Representative
Wacky Tacky
03.2024 - 12.2024
Assistant General Manager
Jamba Juice
01.2024 - Current
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