Sara Salib
Clarksville,TN
Summary
Full-time and part-time positions allow expanded use of proven organization, customer service, and communication skills while continuing to learn and experience a professional office environment. Motivated, personable college student with a talent for
learning. Diplomatic and tactfully handled records demonstrate a history of dependability and trustworthiness.
Willing to relocate Anywhere.
Authorized to work in the US for any employer.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Experience Expert Supervisor
Agero Administrative Service Corp.
11.2021 - Current
- Work as a liaison between the client, customer, and client service managers in handling all complaints
- Resolve member issues within a specified time according to client contractual obligations
- Partner with the performance management and contact center teams to investigate customer calls, as necessary, before presenting the complete resolution to client services and clients
- Investigates customer calls through multiple company-based systems to determine the validity of the complaint
- Negotiate and determine the appropriate resolution and any financial remediation, then communicate the result to the customer, client, client services, and internal departments, as needed
- Manage CRM to maintain complete complaints files, allowing for proper reporting and analysis back to the client.
Alert Supervisor
Agero Administrative Service Corp.
07.2020 - 11.2021
- Screen incoming calls and correspondence with clients as needed
- Arrange team meetings, events, and conference calls through the Net Meeting and Outlook
- Address client needs about billing invoices, charges, audits, and rejected files
- Create and maintain database files in Excel, Word, and PowerPoint
- Distribute invoices and other requests from clients, customers, and associate to the correct department and personnel as needed
- Complete agent reporting in real-time
- Distributing casework to dedicated staff and coaching opportunities to the management team.
Customer Service Representative Team lead
Agero Contact Center-Swoop (Audi, Porsche, Aston Martin, McLaren, Enterprise roadside assistance representative)
08.2019 - 07.2020
- Answer all service calls and documents appropriately using the client's case management system
- Investigate customer concerns by working with consumers, dealerships, and client field staff to understand all case issues
- Using discretion and decision-making affecting important client business targets.
Customer Service Representative
Agero contact center-USAA Insurance
06.2019 - 08.2019
- Answered inbound calls
- Answered all customer questions
- Provided the best customer experience possible
- Assisted customers in securing Roadside services.
Department Manager
Walmart, Retailer corporation
10.2018 - 04.2019
- Customer Service
- Training new employees
- Keeping track of employee time/Log sheets
- Keeping track of the store inventory.
Store Manager
Stop N Shop
09.2014 - 05.2017
- Managed staff, payroll, schedule, hiring process, and interviewing new employees
- Keeping track of a business's financial operations to ensure efficiency
- Responsible for designing flyers, business cards, and gift cards
- Customer service, inventory, and Sales Reports.
Store Manager
Stop N Shop
09.2014 - 05.2017
- Managing staff, Payroll, schedule, hiring process and interviewing new employees
- Keeping track of all the financial operations of a business in order to help it run efficiently
- In charge of designing flyers, business cards, and gift cards
- Keeping track of the store inventory
- Customer service, inventory, Sales Reports.
Education
West Creek High School
09-2016
Master - Occupational Therapy
South College
Bachelor - Health and Human Performance
Austin Peay State University
Bachelor of Science - Minors: Health Professional, Management And Physio
Austin Peay State University
Clarksville, TNSkills
- Problem-Solving Aptitude
- Regulatory Compliance
- Customer Service
- Multitasking
- Empathy and Compassion skills
- Possesses the problem-solving skills necessary to make decisions and take action based on sound reasoning
- Excellent oral and written communication skills
- Ability to adapt to a changing work environment and be willing to learn new skills and develop excellent job knowledge
- Management and Budgeting
- Ability to use positive language
- Persuasion skills
- Expert in Salesforce, HubSpot, and VMware
- Microsoft Office (Word, Excel, PowerPoint, OneNote, Outlook, Publisher, Access)
- Expert in Sigma, Stripe, Wex
- Inbound and Outbound Calling
- Customer Account Management
- Project Management and Leadership
- Sales and Marketing
- Time Management
Accomplishments
- Sunday school servant.
- Class Teacher assistant, teaching English and computer skills at church for families newly immigrating to the USA.
- HOSA club treasurer 2015-2016
- Key Club 2016-2016
- National Honor Society 2016
- Freshmen Mentor 2016
- Academic Excellence Award 2015-2016
- Recognition of recipient for outstanding world history student 2014-2015
- Recognition of recipients for outstanding health science student 2014-2015
Languages
English
Full Professional
Arabic
Native/ Bilingual
Certification
- Alpha Gamma Delta VP of new members 2016
- Alpha Gamma Delta VP of scholarship 2017(First Aid, CPR AED)
- (First Aid, CPR AED)
Timeline
Customer Experience Expert Supervisor
Agero Administrative Service Corp.
11.2021 - Current
Alert Supervisor
Agero Administrative Service Corp.
07.2020 - 11.2021
Customer Service Representative Team lead
Agero Contact Center-Swoop (Audi, Porsche, Aston Martin, McLaren, Enterprise roadside assistance representative)
08.2019 - 07.2020
Customer Service Representative
Agero contact center-USAA Insurance
06.2019 - 08.2019
Department Manager
Walmart, Retailer corporation
10.2018 - 04.2019
Store Manager
Stop N Shop
09.2014 - 05.2017
Store Manager
Stop N Shop
09.2014 - 05.2017
West Creek High School
Master - Occupational Therapy
South College
Bachelor - Health and Human Performance
Austin Peay State University
Bachelor of Science - Minors: Health Professional, Management And Physio
Austin Peay State University
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