Sara Santesteban
Boulder,CO
Summary
Results-driven Restaurant Server with proven leadership in high-paced dining settings, enhancing customer satisfaction through effective communication and problem-solving. Successfully managed operational tasks while training new staff, ensuring a seamless service flow and consistently exceeding guest expectations.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Lead Server
Luciles Creole Cafe
Boulder, CO
08.2022 - 06.2026
- Resolved customer inquiries and complaints, ensuring satisfaction through exceptional service and effective problem-solving.
- Led team as serving manager, fostering excellence in high-paced environments.
- Resolved customer inquiries and complaints through exceptional service and effective problem-solving techniques.
- Prepared coffee and alcoholic beverages, contributing to memorable customer experiences.
- Executed various roles including greeter, host, busser, expo, server, and manager to support team operations. including greeter, host, busser, expo, server, and manager to support team operations., including greeter, host, busser, expo, server, and manager for versatile support.
Server/Bartender
Boulder Dushanbe Tea House
Boulder, CO
12.2023 - 06.2025
- Cross-trained as bartender, mastering classic cocktails, tea-infused cocktails, and house beverages.
- Guided guests in making informed dining choices by clearly describing menu items, ingredients, and preparation methods.
- Demonstrated comprehensive knowledge of four distinct menus for brunch, lunch, dinner, and afternoon tea services.
- Described menu items, ingredients, and preparation methods to assist guests in making informed dining choices.
- Cultivated positive team environment through collaboration with colleagues and active support in training new staff.
- Utilized expertise to recommend tea pairings with menu items, catering to customer preferences and dietary needs.
- Fostered a positive team environment by collaborating with colleagues and supporting training for new staff.
- Enhanced service quality by efficiently managing drink orders for bar guests and patio service.
Wedding Event Server
Twin Owls Steakhouse
Estes Park, CO
05.2023 - 08.2023
- Set up table decorations to create an inviting atmosphere for events.
- Set up table decorations to enhance event ambiance and guest enjoyment.
- Prepared buffet areas for service, ensuring attractive food presentation and accessibility.
- Prepared buffet areas for service, ensuring efficient food presentation.
- Maintained cleanliness of event area, contributing to a positive guest experience.
- Maintained cleanliness of event area to support a welcoming and organized environment.
Education
Some College (No Degree) - Business
Front Range Community College
Westminster, CO07-2026
Skills
- Serving
- Bartending
- Customer service
- Problem resolution
- Multitasking ability
- Time management
- Multitasking
- Team leadership
Certification
- ServSafe
- April 2025 to April 2027
Affiliations
- Solo Backpacked the Camino de Santiago: June-July 2026
Timeline
Server/Bartender
Boulder Dushanbe Tea House
12.2023 - 06.2025
Wedding Event Server
Twin Owls Steakhouse
05.2023 - 08.2023
Lead Server
Luciles Creole Cafe
08.2022 - 06.2026
Some College (No Degree) - Business
Front Range Community College