Sara Schillinger
Los Angeles,CA
Summary
Resourceful Customer Operations Specialist known for high productivity and efficient task completion. Skilled in customer relationship management, process optimization, and problem-solving. Excel in communication, teamwork, and adaptability to meet diverse client needs and enhance operational effectiveness.
Overview
7
7
years of professional experience
Work History
Customer Operations Specialist
Telus Communications
Los Angeles
05.2021 - Current
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Provided top quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Supported sales team members to drive growth and development.
Customer Service Manager
T-Mobile
Los Angeles
03.2018 - 05.2024
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
Education
Associate of Science -
El Camino College
Torrance, CASkills
- Analytical Skills
- Brand advocacy
- Business Development
- Key Performance Indicators
- Business intelligence tools
- Data Entry
- Touch Typing
References
References available upon request.
Timeline
Customer Operations Specialist
Telus Communications
05.2021 - Current
Customer Service Manager
T-Mobile
03.2018 - 05.2024
Associate of Science -
El Camino College
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