Sara Schlender
Poynette,WI
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Specialist I
Nelnet
2023.06 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- I work with multiple platforms to determine where payments are to go for borrowers. I work with many different websites and researching platforms.
Specialist II
Great Lakes Higher Education
2013.08 - 2023.06
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- FPA/POA work. Determining if could put onto borrowers account and if not sending proper documentation various ways to borrower.
- DD2475 military work, would access the documents to see if all the information was correct and what we needed in order to put borrower into correct forbearance. Would send out proper documentation to borrower or military if needed.
Education
High School Diploma -
Poynette High School
Poynette, WI05.2002
Skills
- Customer service
- Documentation management
- Creative thinking
- Interpersonal skills
- Attention to detail
- Decision making
- Data analysis
- Time management
- Performance monitoring
- Expert in Microsoft, Outlook, Microsoft Teams,Mutiple Federal Government Webpages
- Industry knowledge
Timeline
Specialist I
Nelnet
2023.06 - Current
Specialist II
Great Lakes Higher Education
2013.08 - 2023.06
High School Diploma -
Poynette High School
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