Summary
Overview
Work History
Education
Skills
Timeline
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Sara Scipione

Remote Customer Service Associate
Massillon,OH

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience
1
1
Language

Work History

Prestige Beauty Advisor

Ulta Beauty
Canton, Ohio
04.2020 - 10.2023
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Resolved customer complaints or concerns promptly, upholding the high standards of the prestige beauty department.
  • Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained in-depth knowledge of company brand to best serve customers and drive sales.

Bakery Clerk

Buehlers Food Market
North Canton, Ohio
03.2018 - 12.2020
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
  • Addressed customer inquiries with knowledge and courtesy, building trust and enhancing shopping experience.
  • Provided exceptional customer service by quickly and accurately fulfilling special orders, increasing repeat business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.

Take-Out Specialist

Chipotle
Massillon, Ohio
04.2016 - 02.2019
  • Balanced multiple tasks simultaneously, managing phone calls, in-person orders, and payment processing without compromising quality or speed of service.
  • Enhanced customer satisfaction by efficiently processing take-out orders and ensuring order accuracy.
  • Contributed to team efficiency by assisting other staff members during peak hours when needed.
  • Maintained a professional demeanor under pressure, effectively handling high-stress situations during peak hours or unexpected rushes.
  • Increased repeat customers with exceptional customer service, addressing concerns promptly and professionally.
  • Operated cash register to accept cash, debit and credit card payments from customers.

STNA

Amherst Meadows Care Center
Massillon, Ohio
06.2013 - 09.2017
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Demonstrated adaptability by caring for a diverse range of patients with varying needs.
  • Documented patient information and care activities in electronic health record.
  • Supported needs of 10 residents under long-term care.

Education

High School Diploma -

Massillon Washington High School
Massillon
05.2001 -

Skills

Strong communication skills

Problem-solving abilities

Problem-solving

Teamwork

Flexibility and adaptability

Verbal and written communication

Organization and multitasking

Exceptional customer service

Cashier experience

Client relationship building

Strong communication skills

Timeline

Prestige Beauty Advisor

Ulta Beauty
04.2020 - 10.2023

Bakery Clerk

Buehlers Food Market
03.2018 - 12.2020

Take-Out Specialist

Chipotle
04.2016 - 02.2019

STNA

Amherst Meadows Care Center
06.2013 - 09.2017

High School Diploma -

Massillon Washington High School
05.2001 -

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