Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Sara Sherazee

Allen

Summary

Personable and organized with strong aptitude for problem-solving and negotiation. Excelling in document management and compliance. Skilled in relationship building and proficient in Microsoft Excel, I enhanced operational efficiency and improved reporting processes. A goal-oriented team player, I thrive in fast-paced environments while maintaining attention to detail and resolving conflicts effectively.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Documents Collections Specialist

Conviction Integrity Group
03.2025 - Current
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
  • Improved document management by implementing a consistent filing system and digital archiving process.
  • Promoted efficient document processing by maintaining orderly and clean control room.
  • Translated complex technical information into intuitive clear format.

Receptionist /Intake Coordinator

Conviction Integrity Group
06.2024 - 03.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Translated documents for Spanish speaking clients.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Assisted with onboarding new clients and securing paperwork completion.

Sales Associate

Victoria's Secret & PINK
05.2023 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

- Political Science

Southern Methodist University
Dallas, TX
05-2026

High School Diploma -

Allen High School
Allen, TX
05-2022

Skills

  • Teamwork orientation
  • Multi-lingual
  • Relationship building
  • Proficiency in Microsoft Word and Excel
  • Conflict resolution techniques
  • Goal-oriented mindset
  • Organizational skills
  • Problem identification
  • Attention to detail
  • Analytical and critical thinking

Certification

  • OSHA Certified
  • CPR Certified


Languages

English
Native or Bilingual
Spanish
Professional Working
Persian
Elementary
Arabic
Elementary

Interests

  • Formula 1 Racing
  • Avid Reader
  • Enjoy participating in Pilates and Yoga for overall physical and mental well-being
  • Cooking

Timeline

Documents Collections Specialist

Conviction Integrity Group
03.2025 - Current

Receptionist /Intake Coordinator

Conviction Integrity Group
06.2024 - 03.2025

Sales Associate

Victoria's Secret & PINK
05.2023 - 08.2023

- Political Science

Southern Methodist University

High School Diploma -

Allen High School

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Sara Sherazee