Sara Smith
Springdale,AR
Summary
A driven business professional with both experience and eagerness for further growth, who has a deep passion for uncovering problems and providing solutions to attain results. Values: Empathy, Growth, Resilience, Impact, Joy
Overview
9
9
years of professional experience
Work History
Partner Success Manager
Plug and Play Tech Center
Bentonville, AR
06.2023 - Current
- Analyzed customer data to identify cross-sell opportunities for accounts.
- Provided customer onboarding and training to ensure successful membership adoption.
- Provided guidance on how customers can maximize the value they receive from membership services.
- Developed and maintained relationships with customers to facilitate startup introductions, leading to transformative innovative POCs and pilots.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Proactively managed a portfolio of accounts with regular meetings, mapping the organization, engaging a variety of stakeholders, and being an expert in supply chain innovative technologies.
- Negotiated contract renewals and managed customer expectations to ensure satisfaction.
- Facilitated workshops and webinars to educate customers and drive engagement.
- Assisted with investor communication preparation, including presentations, reports, and press releases.
Account Manager
Field Agent
Fayetteville, AR
09.2019 - 01.2023
- Delivered world class service to clients through effective, efficient, and frequent communication on project lifecycles
- Strategically problem solved for clients in the CPG industry and beyond by listening and responding to rapid changes in the retail environment
- Launched over 100 data collection projects per year from inception to completion
- Consistently cross-collaborated with internal partners on how to best execute projects
- Managed over $1 M dollars in revenue annually.
Product Manager
DaySpring Cards
Siloam Springs, AR
03.2018 - 09.2019
- Managed business cases for gift & home décor product lines for 62 new SKUs/year for ecommerce, retail, and MLM channels
- Led cross functional teams to complete the product development life cycle for product lines inclusing home décor, drink ware, wall décor, & more that led to a 20% increase in sales within one year
- Assisted in preparation and execution of strategies for buyer presentions to various large retailers such as Walmart, Barnes & Noble, Hobbly Lobby, Rural King, & more
- Utilized POS, competitor, industry, and consumer insights analysis to help, create, and execute program strategies
- Led to over 150 new rooftops for 2019.
Editor
Dayspring Cards
01.2016 - 01.2018
- Edited, proofed, and occasionally wrote copy for multiple product lines at DaySpring including cards, journals, calendars, & more.
Education
BACHELOR OF ARTS IN POLITICAL SCIENCE -
John Brown University
01.2017
HARBER HIGH SCHOOL
01.2013
Skills
- Disciplined
- Coachable
- Team player
- World class client customer service
- Adaptable
- Collaborative leader
- MS Office
- Salesforce
- Customer Relationship Building
Timeline
Partner Success Manager
Plug and Play Tech Center
06.2023 - Current
Account Manager
Field Agent
09.2019 - 01.2023
Product Manager
DaySpring Cards
03.2018 - 09.2019
Editor
Dayspring Cards
01.2016 - 01.2018
BACHELOR OF ARTS IN POLITICAL SCIENCE -
John Brown University
HARBER HIGH SCHOOL
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