Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
2006
2006
years of post-secondary education
Work History
Office Manager
Bonne Terre License Office
Bonne Terre
10.2010 - 03.2026
Managed daily office operations and staff scheduling effectively.
Supervised staff members, organized schedules and delegated tasks.
Supervised team members to ensure compliance with office policies.
Provided training to new hires on office policies and procedures.
Trained new employees on office procedures
Maintained filing system for records, correspondence and other documents.
Oversaw inventory management of office supplies and equipment.
Managed office inventory and placed new supply orders.
Placed orders for necessary supplies to support daily operations and equipment to maintain adequate inventory levels.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Answered phone calls and responded to emails
Resolved customer complaints or answered customers' questions.
Assisted customers with inquiries about licensing and vehicle requirements.
Assisted customers with payment methods such as cash, check, credit card, or money order.
Managed cash transactions and maintained accurate financial records.
Reviewed documents for compliance with state regulations and policies.
Educated customers on DMV services and procedures effectively.
Performed data entry tasks including entering customer information into the computer system.
Processed applications for driver's licenses, vehicle registrations, title transfers, and other related documents.
Customer Service Representative
Accent
Farmington, MO
07.2008 - 02.2010
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Handled escalated complaints with professionalism and empathy.
Assisted customers with inquiries and resolved issues efficiently.
Maintained accurate records of customer interactions and transactions.
Crew Trainer
Taco Bell
Farmington, MO
04.2001 - 07.2008
Trained new crew members on food preparation techniques and safety protocols.
Ensured compliance with health regulations during food handling and storage.
Assisted management in maintaining inventory levels and ordering supplies.