Sara Stenslie
Glenwood Springs,CO
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Lead Barista
The Expresso Hut
Glenwood Springs, Colorado
08.2022 - Current
- Managed daily operations of coffee preparation and service of over $2.000 in daily sales.
- Trained new baristas on equipment and customer service standards.
- Oversaw inventory management and restocked supplies as needed.
- Developed specialty drink recipes per season to enhance menu offerings resulting in a 37% increase in sales.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
Server
Stoney's Uptown Joint
Denver, Colorado
08.2020 - 08.2022
- Provided exceptional customer service in a fast-paced restaurant environment.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server
Redrock Canyon Grill
Overland Park, Kansas
05.2018 - 08.2020
- Received 100% score on a secret shop.
- Provided exceptional customer service in a fast-paced restaurant environment.
- Took orders and ensured accurate delivery of food and beverages.
- Managed cash register and processed customer payments efficiently.
- Trained new team members on restaurant procedures and service standards.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
Education
High School Diploma -
Blue Valley West High School
Overland Park05-2017
Some College (No Degree) - Marketing
University of Arkansas
Fayetteville, ARSkills
- Decision-making
- Team management
- Cultural awareness
- Friendly, positive attitude
- Organization and time management
- Flexible and adaptable
- Verbal communication
- Calm under pressure
- Multitasking Abilities
- Customer relations
- Leadership
- Dependable and responsible
- Customer service
Timeline
Lead Barista
The Expresso Hut
08.2022 - Current
Server
Stoney's Uptown Joint
08.2020 - 08.2022
Server
Redrock Canyon Grill
05.2018 - 08.2020
High School Diploma -
Blue Valley West High School
Some College (No Degree) - Marketing
University of Arkansas