Summary
Overview
Work History
Education
Skills
Timeline
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Sara Stewart

Sara Stewart

Bedias,TX

Summary

Team-oriented Operations Support Specialist with many years of experience delivering operational analysis and technical and administrative support. Proactive self-starter excels at wide range of operational support, including sales, manufacturing, and finance functions. Dedicated to solving problems and meeting both complicated and mundane business needs with creative and team-oriented drive.

Overview

14
14
years of professional experience

Work History

Operations Support Specialist / Lead

XL parts
Houston, TX
04.2019 - Current
  • Created reports, customer communications and financial statements.
  • Reviewed and analyzed current company processes and identified and recommended improvement steps to optimize operations.
  • Received and prioritized support requests to maximize resource utilization.
  • Identified needs of customers promptly and efficiently.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Defined appropriate metrics and measurements to drive results.
  • Wrote reports outlining results to facilitate management decision making.
  • Compiled and verified data to resolve issues and streamline efficiency.

Store Manager

XL Parts
Conroe, TX
02.2012 - 04.2019
  • Managed 5 different locations
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Trained and mentored associates to teach daily tasks and procedures.

Store Dispatcher

XL Parts
Conroe, TX
07.2011 - 02.2012
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Investigated and resolved customer and vendor issues to retain business.
  • Trained employees on dispatching procedures to properly handle daily calls.
  • Managed shipment billing, receipts, packing slips, drivers' load manifest sheets and logbooks.

Warehouse Stocker

XL Parts
Humble, TX
09.2010 - 07.2011
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.

Education

High School Diploma -

Montgomery High School
Montgomery, TX
05.2000

Skills

  • Computer proficient
  • Microsoft Office
  • Training and development
  • Quick learner
  • Client-focused
  • Results-oriented
  • Helpdesk administration
  • Reports generation and analysis
  • Experience in leadership
  • Multitasking
  • Computer skills
  • Basic Math
  • Team building
  • Data Management
  • Organizational skills
  • Flexible

Timeline

Operations Support Specialist / Lead

XL parts
04.2019 - Current

Store Manager

XL Parts
02.2012 - 04.2019

Store Dispatcher

XL Parts
07.2011 - 02.2012

Warehouse Stocker

XL Parts
09.2010 - 07.2011

High School Diploma -

Montgomery High School

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Sara Stewart