Sara L. Sunny
Middleburg
Summary
Detail-focused Data Analyst with knowledge in process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
11
11
years of professional experience
Work History
Data Entry Warranty Analyst
Utilimaster
02.2022 - Current
- Provided analytical review of warranty data sets to identify cost-saving opportunities, by decreasing units on warranty repair campaigns estimated $60K saved on department expenses
- Place and track parts orders for customers and warranty technicians, decreasing down time for technicians by 20%
- Utilized Salesforce to track warranty claims and communicate with clients efficiently within 4 hours of clients contacting the warranty department for assistance
- Maintain and analyze warranty technicians’ expenses during recall campaigns leading to the company recouping $700K from a supplier for recall expenses
- Manage recall deadlines and work closely with client department heads to ensure project success
- Report weekly development on warranty recall and campaign projects to department leadership.
Program Coordinator
Oaklawn Psychiatric Center, Inc
03.2016 - 03.2022
- Manage staff payroll for 20 staff within department
- Performance reviews yearly, re-training and disciplinary actions as needed
- Interview and train staff entering into any of the 4 leadership positions within my department
- Developed a Microsoft Access database to track 100 residents’ progress through remediation
- Created training material for new hire employee training courses.
Independent Living Clerical Assistant
Youth Opportunity Center
06.2013 - 02.2016
- Submit reports to the Department of Child Services on a monthly/weekly basis
- Analyzed reported hours spent doing Independent Living skills to ensure each youth ages 15 and over met DCS requirements of 6 hours per week
- Developed Microsoft Access Database to track requirements for current youth
- Organize and schedule events and tours for the department.
Education
Bachelor of Science - Informatics
Indiana University of South Bend
South Bend, IN05.2023
Skills
- SQL, Java, Python, Microsoft Office, Adobe, Dreamweaver, Oracle Cloud, Oracle VM
- VirtualBox, Visual Basic, HTML, CSS, JavaScript, R, Android Studio, Intermediate Spanish
- Compliance Monitoring
- Team Collaboration
Timeline
Data Entry Warranty Analyst
Utilimaster
02.2022 - Current
Program Coordinator
Oaklawn Psychiatric Center, Inc
03.2016 - 03.2022
Independent Living Clerical Assistant
Youth Opportunity Center
06.2013 - 02.2016
Bachelor of Science - Informatics
Indiana University of South Bend