Committed marketing and management professional eager to enter the legal industry, leveraging robust multitasking and research skills in a dynamic practice.
Overview
10
10
years of professional experience
Work History
Manager
Tia Juanita's
Longview
05.2023 - 11.2025
Developed and implemented strategies to enhance customer satisfaction and loyalty, driving repeat business.
Supervised daily operations to ensure seamless service delivery in a fast-paced environment.
Trained and mentored staff on customer service and operational procedures, enforced customer service standards and resolved issues to maintain high-quality service.
Facilitated team meetings to communicate goals and address challenges, fostering collaboration.
Marketing Consultant
Sinclair Broadcast Group
Beaumont
05.2022 - 05.2023
Developed marketing strategies to increase audience engagement for broadcast content.
Conducted market research to identify trends and consumer preferences in media consumption.
Designed and executed email marketing campaigns, achieving significant open and click-through rates.
Collaborated with creative teams to produce compelling promotional materials for campaigns.
Led information-gathering consultation meetings with various clients to determine marketing goals and available budget.
Bartender / Corporate Trainer
Tia Juanita's
Beaumont
11.2017 - 05.2022
Trained new bartenders on drink recipes and customer service standards, enhancing overall service quality.
Managed bar area, cocktail design and menu, and handled inventory, regulatory compliance, and customer relationships.
Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Resolved customer complaints professionally, improving customer satisfaction and retention.
Managed cash drawer at end of each shift, ensuring accuracy of funds for all bartenders on shift and minimizing discrepancies.
Bartender
Austin Bergstrom International Airport
Austin
11.2015 - 06.2017
Engaged with diverse customers to create tailored bar experiences aligned with their travel itineraries and objectives.
Maintained composure during peak hours, ensuring high-quality customer service delivery to guests.
Trained bar staff in precision pouring and waste reduction techniques, contributing to more efficient liquor cost management.