SARA TESEMA
Arlington,USA
Summary
Sales Floor Leader supporting employees in achieving success and exceeding to improve sales, inventory turns, and revenue generation in a fast-paced environment. As a Certified Scrum Master and experienced business analyst, I bring a unique blend of expertise to the table. With a proven track record of success in real estate and business administration, I have honed my skills in implementing scaled Agile environments and streamlining complex product deliveries. My ability to train teams and support product owners has allowed me to remove impediments, enhance velocity, and adopt Agile methodology with ease. In addition to my PSM 1 and 2 and SAFe certifications, I possess exceptional problem-solving and communication skills that enable me to excel in any project or initiative. I am confident in my ability to deliver valuable contributions to your organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SCRUM MASTER
Target
Arlington, USA
04.2019 - Current
- Led and coached Agile teams on Agile mindset and practices, self-organization, and continuous improvement, ensuring adherence to Scrum principles.
Team Leader
Target
Falls Church, VA
11.2017 - Current
- Created incentive programs designed to increase sales productivity.
- Assisted in resolving customer complaints promptly.
- Supported other departments within the store as needed during peak times or special projects.
- Generated reports on store performance metrics such as average transaction size and total revenue generated per hour.
- Led weekly team meetings to discuss goals, strategies, and opportunities.
- Maintained accurate inventory records through regular cycle counts.
- Analyzed sales data to identify trends and recommend adjustments as necessary.
- Maintained a clean work environment while adhering to all safety guidelines.
- Conducted regular training sessions on product knowledge, sales techniques, customer service, and store policies and procedures.
- Ensured proper merchandising of products according to planograms.
- Performed cashier duties when necessary.
- Collaborated with the marketing team on promotional campaigns designed to drive traffic and increase sales volume.
- Developed and implemented customer service standards for the department.
- Provided daily guidance and direction to sales floor team members.
- Resolved conflicts between staff members quickly and fairly.
- Greeted customers, clarifying needs and identifying solutions to close sales.
- Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm systems, and inspecting premises for urgent needs.
- Identified customer needs by asking questions and advising on the best solutions.
- Listened to customer needs to identify and recommend the best products and services.
BUSINESS ANALYST/PROJECT COORDINATOR
Washington Tech Solutions
Washington, D.C, USA
07.2014 - 03.2019
- Conducted collaborative sessions with business users from various teams to collect and document requirements as a Business Analyst.
REAL ESTATE AGENT
Al Abeer Real Estate
Jeddah, Saudi Arabia
07.2009 - 06.2014
- Achieved 20% increase in sales volume by developing and executing targeted marketing campaigns.
Education
Bachelor of Arts - Business Administration
University of Khartoum Sudan
09.2009
Skills
- Scrum Framework Expertise
- Agile Methodology
- Coaching and Mentoring
- Budget Control
- System and Data Analysis
- Microsoft Office
- Project and Team Management
- Risk Assessment
- Conflict Resolution
- Project Team Coordination
- Sales Strategies
- Inventory
- Marketing knowledge
- Strong leadership
- Team Management
- Visual Merchandising
- Staff Scheduling
- Sales Analysis
- Inventory Management
- Cash Handling
- Multitasking
- Customer seating
- Teamwork and Collaboration
Certification
- PSM I - PROFESSIONAL SCRUM MASTER I
- PSM II - PROFESSIONAL SCRUM MASTER II
- SSM - Certified SAFe5 Scrum Master
Languages
- English, First Language
- Arabic, C2 - Proficient
- Tigrinya, C2 - Proficient
Timeline
SCRUM MASTER
Target
04.2019 - Current
Team Leader
Target
11.2017 - Current
BUSINESS ANALYST/PROJECT COORDINATOR
Washington Tech Solutions
07.2014 - 03.2019
REAL ESTATE AGENT
Al Abeer Real Estate
07.2009 - 06.2014
Bachelor of Arts - Business Administration
University of Khartoum Sudan
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