Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Rally House
11.2023 - 02.2026
Responded to customer requests for products, services, and company information.
Addressed concerns with empathy to promote superior experience.
Delivered exceptional customer support by addressing inquiries promptly.
Responded proactively and positively to rapid change.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Met customer call guidelines for service levels, handle time and productivity.
Followed up with customers about resolved issues to maintain high standards of customer service.
Content Moderator
Alorica
11.2020 - 06.2023
Reviewed and managed video content within hourly quotas.
Ensured content compliance with specified standards.
Escalate issues outside of company policy.
Addressed and rectified safety concerns associated with reported content.
Fulfill base productivity and quality requirements.