Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Totten

Clarksville,VA

Summary

Proven Medical Billing Specialist with a track record of enhancing revenue collection by diligently following up on unpaid claims, demonstrated during my tenure at Optometric Billing Solutions and Cardiovascular Consultants of Kansas. Expert in HIPAA compliance and insurance verification, I excel in customer contact, ensuring high patient satisfaction. Knowledgeable in both electronic claims and medical coding, I significantly improved account recovery efforts.

Overview

15
15
years of professional experience

Work History

Medical Billing Specialist

Optometric Billing Solutions
03.2023 - 07.2024
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
  • Printed and reviewed monthly patient aging report and solicited overdue payments.

COVID-19 Screener

Cardiovascular Consultants of Kansas
01.2020 - 05.2023
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
  • Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Increased overall patient satisfaction through exceptional customer service during the screening process, addressing questions or concerns promptly.

Medical Biller

Cardiovascular Consultants of Kansas
05.2021 - 02.2023
  • Verified insurance of patients to determine eligibility.
  • Ensured timely payments from insurance providers through submission of accurate and complete claims.
  • Collected payments and applied to patient accounts.
  • Posted payments and collections on regular basis.
  • Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
  • Liaised between patients, insurance companies, and billing office.
  • Delivered timely and accurate charge submissions.
  • Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Adhered to established standards to safeguard patients' health information.
  • Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.

Hall Manager

Knights of Columbus, Council 815
04.2009 - 03.2013
  • Coordinated closely with clients throughout the planning process, tailoring services based on individual requirements and preferences.
  • Oversaw inventory management, maintaining adequate supplies while minimizing waste and cost overruns.
  • Supervised facility maintenance tasks guaranteeing clean well-maintained premises that met both internal standards as well as external regulations.
  • Showed reception hall to prospective guests and finalized contract for date of wedding reception or party. Ordering wine and beer from local vendors, arranging deliveries from caterers, bakeries and families. Adhering to all state alcohol laws and city noise regulations.

Education

Certification - Medical Billing And Coding

Penn Foster Career School
Scranton, PA
11.2017

Certification - Dental Assisting

Wichita Area Technical College
Wichita, KS
05.1979

Skills

  • HIPAA Compliance
  • Payment posting
  • Claim submission
  • Insurance Verification
  • CPT Knowledge
  • Medicaid and Medicare Knowledge
  • Electronic Claims
  • CMS-1500 Billing Forms
  • Accounts Receivable
  • Medical coding knowledge
  • Electronic Health Record Software
  • Knowledgeable in PDS/Revolution/TriZetto/Availity
  • Customer Contact

Timeline

Medical Billing Specialist

Optometric Billing Solutions
03.2023 - 07.2024

Medical Biller

Cardiovascular Consultants of Kansas
05.2021 - 02.2023

COVID-19 Screener

Cardiovascular Consultants of Kansas
01.2020 - 05.2023

Hall Manager

Knights of Columbus, Council 815
04.2009 - 03.2013

Certification - Medical Billing And Coding

Penn Foster Career School

Certification - Dental Assisting

Wichita Area Technical College

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Sara Totten