Sara Twining
Muskegon
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
21
21
years of professional experience
Work History
Operator
West Pharmaceuticals
Walker, MI
11.2025 - 03.2026
- Operated machinery to produce pharmaceutical products efficiently and safely.
- Monitored production processes to ensure compliance with quality standards.
- Conducted routine maintenance on equipment to minimize downtime.
- Trained new operators on safety protocols and operational procedures.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Title Clerk
Lakeside Automotive Group
Spring Lake, MI
05.2022 - 11.2025
- Processed vehicle registrations and title transfers efficiently, ensuring compliance with state regulations.
- Managed documentation for new and used vehicle sales, maintaining accurate records throughout transactions.
- Collaborated with finance team to resolve discrepancies in title paperwork, enhancing overall workflow efficiency.
- Communicated with customers to resolve common title issues.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
Front Desk Receptionist
Fairfield Inn & Suites by Marriott
Muskegon, MI
07.2021 - 03.2025
- Managed guest check-ins and check-outs, ensuring seamless front desk operations.
- Assisted guests with inquiries, providing information on hotel amenities and local attractions.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Maintained accurate records of reservations and billing information using hotel management software.
- Implemented efficient processes for handling guest complaints, improving service recovery efforts.
- Ensured maintenance of cleanliness standards across all facilities.
Receptionist/Operator
Preferred Chrysler Dodge Jeep Ram
Muskegon, MI
11.2015 - 09.2019
- Greeted and assisted customers, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled service appointments using dealership management software, enhancing customer satisfaction.
- Coordinated with service and sales teams to streamline communication and workflow.
Chef Assistant
Mona Lake Boating Club
Muskegon, MI
04.2013 - 11.2015
- Assisted in preparation and presentation of high-quality dishes under chef supervision.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Collaborated with team members to streamline food prep processes, ensuring timely service.
- Supported inventory management by tracking ingredient usage and reporting shortages.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Executed catering operations, including event setup and breakdown.
Crew Member
McDonald's Restaurant
Fruitport, MI
03.2005 - 07.2012
- Delivered exceptional customer service by efficiently taking and processing orders.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new crew members on operational procedures and customer interaction techniques.
Education
High School Diploma -
Orchard View High School
Muskegon, MISkills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Valid Driver's license
- Customer service
Timeline
Operator
West Pharmaceuticals
11.2025 - 03.2026
Title Clerk
Lakeside Automotive Group
05.2022 - 11.2025
Front Desk Receptionist
Fairfield Inn & Suites by Marriott
07.2021 - 03.2025
Receptionist/Operator
Preferred Chrysler Dodge Jeep Ram
11.2015 - 09.2019
Chef Assistant
Mona Lake Boating Club
04.2013 - 11.2015
Crew Member
McDonald's Restaurant
03.2005 - 07.2012
High School Diploma -
Orchard View High School