SARA VALENCIA

• Manage end-to-end inventory control, utilizing digital tracking systems to ensure 100% accuracy of stock levels and organized storage.
• Process incoming shipments efficiently, verifying manifests and maintaining structured back-of-house operations to support seamless front-of-house delivery.
• Fulfilled order requests and managed picking tickets with strict attention to detail, achieving zero margin of error in fast-paced operational workflows.
• Delivered personalized, high-touch customer service, fostering strong client relationships and enhancing guest experience.

Maintained a polished, professional presence, stepping onto the sales floor to greet guests and provide exceptional front-line service.

• Ensure strict HIPAA compliance while managing all incoming communications, promptly and courteously exceeding client and beneficiary expectations.
• Responded to complex or escalated concerns from callers regarding program website benefits, eligibility requirements, claims, and prior authorization determination with informed and objective guidance.
• De-escalated high-priority complaints and managed customer service disputes professionally, resolving them when possible or efficiently escalating to management.
• Documented detailed call logs and case notes in CRM software (e.g., Salesforce, Oracle) with high accuracy for future claims auditing.
• Accurately perform all data entry and documentation functions across multiple systems to reflect client activity and maintain audit-ready records.
• Coordinated communication with Tricare to effectively support client inquiries.

• Delivered consecutive interpretation services for high-volume, back-to-back calls, ensuring accurate communication across diverse industries.
• Conveyed concepts and meanings per established interpretation protocols, ensuring linguistic and cultural fidelity.
• Provided precise renditions with no additions or omissions, upholding client expectations and confidentiality standards.
• Enhanced customer service by employing clear enunciation and professional tone to facilitate effective communication.
• Managed communication flow by adhering to client-specific instructions and maintaining neutrality throughout interactions.

• Managed a high volume of written and verbal customer inquiries, providing prompt and accurate resolutions.
• Managed full lifecycle of customer orders, from initial inquiries and order processing to delivery and follow-up, ensuring a seamless client experience.
• Built and maintained strong professional relationships with assigned client accounts, driving customer retention and satisfaction.
• Collaborated with Account Managers to streamline order processing and fulfill documentation requests.
• Coordinated with Operations teams, including shipping, warehouse, planning, production, and laboratory, to effectively resolve client needs.

• Responded to customer inquiries through phone and chat, providing effective solutions and enhancing customer satisfaction.
• Organized, mailed, and filed documents, maintaining an efficient and well-structured office system.
• Created purchase orders and processed vendor invoices to ensure accurate and timely payments.
• Managed and updated stock inventory to track product levels and maintain optimal stock.
• Contributed to advertising and marketing efforts that increased brand visibility and promoted products.

• Ensured clean and orderly retail environment to enhance customer experience.
• Executed day-to-day duties with accuracy and efficiency to support store operations.
• Assisted with floor replenishment to keep displays fully stocked and visually appealing.
• Tagged, labeled, and prepared products for the sales floor following company standards.
• Processed incoming shipments, unpacking and organizing merchandise to streamline stock availability.
• Maintained stockroom organization to ensure quick product access and inventory accuracy.