SARA VALJEVAC
Jacksonville
Summary
Experienced customer service professional with a degree in Marketing and over 5 years of experience excelling in fast-paced environments and enhancing customer satisfaction. Proficient in communication and attention to detail, consistently delivering exceptional service while managing multiple tasks effectively. A commitment to creating memorable guest experiences has been demonstrated through meticulous event execution and a strong collaborative spirit. Eager to leverage this expertise in a professional role, where I can expand my interests and skills in a high level business environment.
Overview
9
9
years of professional experience
Work History
Barista
Sweet Cravings by Shar
11.2025 - Current
- Listened carefully to customer requests while creating personalized hand crafted beverages to improve sales and enhance customer retention.
- Directed lines and crowds through efficient service while ensuring organization, calmness, and thorough attentiveness to all customers.
- Trained new employees by sharing existing knowledge and expertise.
- Consistently promoted deals and engaged in upselling of other merchandise to customers, boosting daily store revenue.
- Communicated effectively to back of house staff and management to maintain smooth and timely operation of all in store activities.
Cleaning Professional
Cole, Scott & Kissane PA
03.2022 - 10.2025
- Delivered thorough cleaning services in commercial settings.
- Ensured adherence to safety and sanitation standards in all tasks.
- Developed strong relationships with clients to understand specific cleaning needs.
- Collaborated with team members to optimize cleaning efficiency and effectiveness.
Banquet Attendant, Server, and Party Host
Main Event Entertainment
10.2017 - 03.2020
- Provided exceptional customer service in a fast-paced environment.
- Managed setup and breakdown of banquet events while ensuring cleanliness.
- Facilitated banquets of 20 to 600 people, maintaining the same high-quality service to all groups.
- Assisted in coordinating party activities, enhancing guest experiences.
- Collaborated with team members to maintain high standards of service.
- Demonstrated ability to multitask and adapt to various roles.
- Hosted birthday parties in a fast-paced environment for kids ages 2 to 18 from start to finish moving kids from activities on a tight schedule.
Retail Associate
Justice
10.2016 - 12.2016
- Provided exceptional customer service by actively engaging with customers to understand their needs.
- Maintained a clean and organized environment, ensuring compliance with health and safety standards.
Education
Bachelor of Science - Marketing
University of Central Florida
Orlando, FL08-2022
Skills
- Communication Expert
- Strong focus on accuracy
- Time management
- Up-selling
- Multitasking and organization
- Team collaboration
- Quick learner
Clubs
- American Society of Civil Engineers
- American Marketing Association
Timeline
Barista
Sweet Cravings by Shar
11.2025 - Current
Cleaning Professional
Cole, Scott & Kissane PA
03.2022 - 10.2025
Banquet Attendant, Server, and Party Host
Main Event Entertainment
10.2017 - 03.2020
Retail Associate
Justice
10.2016 - 12.2016
Bachelor of Science - Marketing
University of Central Florida