Sara Van Voorst
College Station,TX
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
18
18
years of professional experience
Work History
Loan Processor
1st Alliance Mortgage
College Station, TX
07.2024 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
Service Manager
Wells Fargo Bank, N.A.
Clermont, FL
10.2006 - 04.2018
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
- Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Director of First Impressions
KJMT/SMP
Clermont, FL
10.2020 - 06.2024
- Enhanced customer experience by implementing a welcoming and efficient reception process.
- Handled sensitive client information with discretion and confidentiality, adhering to strict privacy policies at all times.
- Organized office events and meetings, ensuring seamless execution and participant satisfaction.
- Managed high call volumes with exceptional professionalism and efficiency, maintaining a positive company image.
- Exhibited professionalism and composure in stressful circumstances.
- Provided exceptional administrative support to executive staff, improving overall workplace productivity.
- Participated actively in continuous improvement initiatives aimed at streamlining front desk functions for maximum efficiency.
- Resolved customer inquiries promptly and professionally, resulting in increased customer satisfaction levels.
- Developed strong rapport with clients and colleagues, fostering long-lasting professional relationships.
- Handled complaints and questions, and re-directed calls to other team members.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Escrow Assistant
Medallion Title
Orlando, FL
02.2020 - 03.2020
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Maintained open communication with lenders, brokers and borrowers.
- Followed-up on status of releases, policies, and return of recorded documents.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Prepared estimated closing statements for buyer and seller.
- Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
Loan Processor / Administrative Asst/ Supervisor
Community Bank Of Mississippi
Memphis, TN
04.2018 - 01.2020
- Processed loan applications to ensure prompt approval and funding.
- Collaborated with underwriters to enhance loan processing efficiency.
- Improved accuracy of loan documentation by meticulously reviewing all submitted materials.
- Reviewed financial information to determine eligibility, enhancing client satisfaction.
- Analyzed credit reports to verify applicant creditworthiness.
- Addressed inquiries from clients to streamline the loan process.
- Facilitated loan closing procedures, improving turnaround times.
- Maintained confidentiality of client information to build trust and credibility.
- Trained new team members to ensure consistency in loan processing.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
Education
Associate Of Business Administration - Business Administration
Tallahassee Community College
Tallahassee, FLSkills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- Document review
- Deadline management
- Attention to detail
- Dedicated work ethic
- Processing procedures
- Customer service
- Risk management
Timeline
Loan Processor
1st Alliance Mortgage
07.2024 - Current
Director of First Impressions
KJMT/SMP
10.2020 - 06.2024
Escrow Assistant
Medallion Title
02.2020 - 03.2020
Loan Processor / Administrative Asst/ Supervisor
Community Bank Of Mississippi
04.2018 - 01.2020
Service Manager
Wells Fargo Bank, N.A.
10.2006 - 04.2018
Associate Of Business Administration - Business Administration
Tallahassee Community College