Sara Vera
League City,TX
Summary
Ambitious, career-focused job seeker, anxious to obtain an exciting position to help launch career using extensive education, while achieving company goals.
Overview
1
1
Certification
7
7
years of post-secondary education
16
16
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
League City, TX
09.2006 - 06.2021
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures, including setting up registers and checking products.
Substitute Teacher, K-12
Clear Creek Independent School District
League City, TX
08.2018 - 02.2020
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Education
Master of Arts - Sociology
University of Houston Clear Lake
Houston, TX 08.2019 - 08.2021
Bachelor of Science - Behavioral Sciences
University of Houston - Clear Lake
Houston, TX 08.2017 - 05.2019
Associate of Arts - General Studies
Alvin Community College
Alvin, TX 08.2012 - 01.2016
Skills
Questionnaire development
Report writing
Excellent Written and Oral Communication
Complaint resolution
Teaching techniques
Conflict resolution skills
Data Analysis
Professional ethics understanding
Conflict resolution
Quantitative and Qualitative Research
Research project design
Proficient in SPSS
Survey Design
Certification
Mediator
Timeline
Master of Arts - Sociology
University of Houston Clear Lake
08.2019 - 08.2021
Substitute Teacher, K-12
Clear Creek Independent School District
08.2018 - 02.2020
Mediator
05-2018
Bachelor of Science - Behavioral Sciences
University of Houston - Clear Lake
08.2017 - 05.2019
Associate of Arts - General Studies
Alvin Community College
08.2012 - 01.2016
Shift Supervisor
Starbucks Coffee Company
09.2006 - 06.2021