Sara Vidal
Chestnut Hill,MA
Overview
7
7
years of professional experience
Work History
Mental Health Associate
Beth Israel Deaconess Medical Center
03.2023 - Current
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Unit Coordinator
Beth Israel Deaconess Medical Center
03.2022 - Current
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
Costumer Consultant
Dunkin' Donuts
05.2019 - 08.2019
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Listened to customers in actively to assess issues and provide accurate information.
Administrative Assistant
Dunkin' Donuts
11.2016 - 02.2017
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Bachelor of Science - Nursing
Simmons College
Boston, MA05.2026
High School Diploma -
Colegio Clara Casas Morales
Bogota, Colombia12.2019
Skills
- Patient Observation
- Bilingual in English and Spanish
- Charting
- Patient Registration
- Coordination
- Documentation and Recordkeeping
Timeline
Mental Health Associate
Beth Israel Deaconess Medical Center
03.2023 - Current
Unit Coordinator
Beth Israel Deaconess Medical Center
03.2022 - Current
Costumer Consultant
Dunkin' Donuts
05.2019 - 08.2019
Administrative Assistant
Dunkin' Donuts
11.2016 - 02.2017
Bachelor of Science - Nursing
Simmons College
High School Diploma -
Colegio Clara Casas Morales
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