Sara Vincent
Tacoma
Summary
Versatile administrative and customer service professional supporting fast-paced office, hospitality, and corporate environments. Skilled at streamlining operations, managing projects, coordinating teams, delivering excellent client experiences, and working with proprietary systems.
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
3
3
years of professional experience
Work History
Office Administrator
CKC Laboratories
04.2025 - 04.2026
- • Coordinate daily operations within a fast-paced environmental and EMC testing laboratory supporting engineers, project managers, vendors, and clients.
• Track testing status, project timelines, scheduling priorities, and deliverables while managing shifting deadlines and high-priority workflows.
• Maintain confidential records, QA documentation, audit materials, compliance documentation, and operational databases with strong attention to accuracy and organization.
• Support laboratory operations with familiarity in NIST-SP 800 concepts, ITAR requirements, MIL standards, and DO-160 environmental and EMC testing procedures.
• Utilize Microsoft Office Suite, Excel pivot tables, Teams, Outlook, QuickBooks, Slack, and proprietary systems to manage reporting, scheduling, invoicing, workflow tracking, and operational coordination.
• Coordinate domestic and international shipping logistics including FedEx, UPS, LTL freight, Priority1, and TrumpCard shipments.
• Manage procurement, vendor relationships, travel coordination, and facilities operations including HVAC, safety vendors, office supplies, and specialized environmental testing materials.
• Developed Google Ads campaigns, managed social media platforms, coordinated trade shows/expos, and supported marketing initiatives for Washington and California locations.
• Designed and implemented a secondary customer check-in station that improved environmental lab workflow and client experience.
• Assisted with onboarding and training of new employees while supporting project quoting, scheduling, and cross-functional operational activities.
• Served as Safety Coordinator responsible for AED compliance checks, workplace safety oversight, and prompt resolution of safety concerns.
• Forklift certified with experience supporting shipping, receiving, and laboratory logistics operations.
Customer Service Representative
Neology
09.2024 - 03.2025
- Assisted customers with toll accounts, billing issues, payments, and disputes - Explained toll rules, account types, and payment options - Resolved complex account discrepancies using an internally-built CRM and government tolling software - Documented interactions accurately and met performance goals in quality and resolution time - Handled escalations with professionalism and problem-solving.
Administrative Assistant
Sonesta Hotels
05.2023 - 04.2024
- Supported hotel operations, staff training, and policy implementation - Managed guest issues, transactions, financial records, and daily reporting - Coordinated events and cross-department communication - Assisted with completion of 10 operational projects on time and within budget.
Education
High School Diploma -
Deer Park High School
Deer Park, WA06-2020
Skills
- Customer Service & Support
- Office Administration & Workflow Coordination
- Proprietary CRM Systems
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Appointment & Calendar Management
- Facilities Management & Vendor Coordination
- Shipping & Receiving
- Social Media & Marketing
- Event Planning & Coordination
- Team Leadership & Training
- Data Entry & Reporting
- Cash Handling & POS Systems
- Time Management & Multitasking
- Communication Skills
- Problem Solving & Adaptability
- Office administration
- Time management
- Administrative support
- Database entry
Timeline
Office Administrator
CKC Laboratories
04.2025 - 04.2026
Customer Service Representative
Neology
09.2024 - 03.2025
Administrative Assistant
Sonesta Hotels
05.2023 - 04.2024
High School Diploma -
Deer Park High School