Brooke Yon
Southaven,MS
Summary
Office administrator with extensive experience in maintaining efficient office operations and enhancing customer satisfaction through effective communication. Proven ability to multitask, manage phone systems, and address staff inquiries while fostering a welcoming environment. Strong personal time management skills contribute to a productive workplace atmosphere.
Overview
20
20
years of professional experience
Work History
Office Administrator
The Dooley Co.
Olive Branch, Mississippi
06.2005 - 09.2025
- Resolved customer inquiries and issues efficiently to enhance satisfaction.
- Managed customer accounts and processed orders using CRM software.
- Collaborated with team members to establish superior service delivery standards.
- Educated customers on product features and benefits to facilitate informed decisions.
- Handled complaints and provided timely solutions consistently, improving overall experience.
- Maintained accurate records of interactions and transactions for reference.
- Trained new staff on customer service protocols to promote best practices.
- Conducted follow-ups to ensure customer satisfaction with services rendered.
Customer Service Representative
Diesel Doc
Olive Branch, Mississippi
06.2013 - 09.2025
- Resolved customer inquiries efficiently to enhance service quality.
- Processed orders and managed customer accounts using CRM software for timely fulfillment.
- Maintained detailed records of customer interactions for accurate future reference.
- Executed data entry tasks, ensuring prompt follow-up on payments received.
- Educated customers on product features to improve understanding and satisfaction.
- Developed strong relationships with customers through personalized support and assistance.
- Handled returns and exchanges while upholding high service standards consistently.
- Trained new staff on customer service protocols to maintain best practices.
Education
DIPLOMA -
Olive Branch High School
Olive Branch, MSSkills
- Customer service and relationship management
- CRM software proficiency
- Recordkeeping and file organization
- Complaint resolution and conflict management
- Product knowledge and education
- Data entry accuracy
- Attention to detail
- Mail handling and routing
- Appointment scheduling
- Inbound call handling
- Office supply inventory management
- Technical support expertise
- Scanning and copying tasks
- Accounting ledger maintenance
- Spreadsheet development skills
- Database entry proficiency
- Word processing capabilities
- Accounts payable and receivable management
- Phone and email etiquette
- Order processing efficiency
- Customer account management skills
- Service quality enhancement strategies
- Process improvement initiatives
- Problem-solving abilities
- Effective communication skills
- Time management expertise
- Team collaboration abilities
- Quality control measures
- Active listening skills
- Microsoft Office proficiency
- Promotional support activities
- Calm demeanor in stressful situations
- Document control procedures
- Multi-task management skills
- Travel planning coordination
- Task prioritization techniques
- Computer proficiency
- Customer satisfaction measurement strategies
- Credit card payment processing skills
- Critical thinking abilities
- Refunds processing expertise
- Sales closing techniques
- Call management efficiency
- Clerical support tasks
- Data collection methods
- Professional telephone demeanor
- Punctuality and reliability traits
- Credit adjustments handling
- Multitasking and organizational skills
- High-energy attitude in retail sales customer service environments
References
Jennifer Sharp
662-740-7310
Brien Sharp
662-279-9400
Affiliations
- Daughter of the Nile - a woman's organization that raises money for Shriner's Hospitals for children, promotes building up other women.
Languages
English
Professional
Timeline
Customer Service Representative
Diesel Doc
06.2013 - 09.2025
Office Administrator
The Dooley Co.
06.2005 - 09.2025
DIPLOMA -
Olive Branch High School
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