Accurately posted payments to accounts and made any necessary adjustments
Followed up on older claims by calling insurance or finding the information online
Troubleshooting any issue that comes up with patient eligibility, maximums, deductibles, denials, or finding out reasons why an insurance would pay a smaller amount or nothing at all
Communicated with office managers to make sure everyone was on the same page
Completed account breakdowns, conducted monthly adjustment reports, and sent out balance statements
Front Desk Receptionist
Humane Society Of Cowlitz County
09.2021 - 12.2023
Answered phones, responded to emails, and general customer service
Intake of animals, created and kept up to date animal records
Impounded animals and returned to rightful owners
Screened potential adopters, set appointments, and finalized adoptions
Animal Control dispatch and sold dog licenses
Teacher's Assistant
Lower Columbia College Early Learning Center
09.2017 - 05.2020
Assisted the lead teacher in preparing the classroom and materials for students
Supervised children during playtime, mealtime, and other activities
Kept classroom clean, neat, and properly sanitized
Prepared, served, and performed clean-up duties for lunch and snacks
Assisted children with learning, behavior issues, and proper hygiene