Monique Ramirez
Associates Of Applied Science Medical Assistant
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Familiar with preparing and distributing customer statements, maintaining thorough and compliant records and resolving customer issues. Positive and upbeat when answering questions and offering information. First-rate oral and written, multitasking and decision-making abilities.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Receptionist /Dental Billing Specialist /Insurance Verification Specialist
John W Reynolds, DDS
El Paso, Texas
08.2018 - 03.2020
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Reconciled past due accounts achieving [Number]% reduction in outstanding invoices.
- Collected data to complete detailed financial reports for stakeholders and management.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Posted data and kept other records concerning costs of goods or services or shipment of goods.
- Created improved filing system to maintain secure client data.
- Handled account payments and provided information regarding outstanding balances.
- Executed billing tasks and recorded information in company databases.
- Disbursed petty cash by recording entries and verifying documentation.
- Monitored outstanding invoices and performed collections duties.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Office Manager
Sunny Smiles Kids And Adult Dentistry
El Paso, TX
10.2014 - 08.2017
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Maintained CRM database with customer updates and report generation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Supervised 9 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Performed billing, collection and reporting functions for office
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Achieved specific team objectives and collection activity.
Private Insurance Coordinator
EP Dentistry 4 Kids
El Paso, TX
06.2012 - 10.2014
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Filed and tracked insurance claims and communicated claims status to patients.
- Verified insurance and communicated coverage to staff and patients.
- Obtained prior authorization and precertification for outpatient procedures.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Checked documentation for accuracy and validity on updated systems.
- Calculated adjustments, premiums, and refunds.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Processed and recorded new policies and claims.
Medical Receptionist
Northeast Cornerstone Pediatrics
El Paso, TX
08.2010 - 05.2012
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Education
Associate of Science - Medical Assistant
Southwest University At El Paso
El Paso, TX 08.2020 - Current
No Degree - Medical Office Specialist
Kaplan College
El Paso, TX 10.2009 - 10.2010
No Degree -
El Paso Community College
El Paso, TX 07.2007 - 07.2009
GED -
El Paso Community College
El Paso, TX 05.2004 - 05.2004
Skills
Management accounting
Collections duties
First Aid and CPR
Typing 45 wpm
Word processing
Mail handling
Data collection and reporting
Expense reporting
Office administration
Sorting and labeling
Appointment Scheduling
Complaint resolution
Outbound and inbound calls
Dependable and Responsible
Self-Motivated
Computer Skills
Posting charges
Reimbursement processing
Insurance company billing
Customer Service
Training and Development
Active Listening
PPE Compliance
Time Management
Good Telephone Etiquette
Certification
CCMA - Certified Clinical Medical Assistant
Timeline
Associate of Science - Medical Assistant
Southwest University At El Paso
08.2020 - Current
Receptionist /Dental Billing Specialist /Insurance Verification Specialist
John W Reynolds, DDS
08.2018 - 03.2020
Office Manager
Sunny Smiles Kids And Adult Dentistry
10.2014 - 08.2017
Private Insurance Coordinator
EP Dentistry 4 Kids
06.2012 - 10.2014
Medical Receptionist
Northeast Cornerstone Pediatrics
08.2010 - 05.2012
No Degree - Medical Office Specialist
Kaplan College
10.2009 - 10.2010
No Degree -
El Paso Community College
07.2007 - 07.2009
GED -
El Paso Community College
05.2004 - 05.2004