Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

Sara Wessels

Largo,FL

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

3
3
years of professional experience

Work History

Aflac Benefits Advisor

Aflac
09.2023 - Current
  • Enhanced employee satisfaction by effectively addressing benefit inquiries and providing timely resolutions.
  • Managed open enrollment periods efficiently, enabling prompt processing of benefit changes for all employees.
  • Streamlined benefits enrollment process for new hires, ensuring a smooth onboarding experience.
  • Developed custom benefits packages tailored to individual employee needs, boosting overall job satisfaction rates.

Waitress

Bazen Brewing
09.2023 - 12.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.

Waitress

Aloha Krab
03.2023 - 08.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.

Sales Staff

Aura Salt Cave
11.2022 - 03.2023
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Built strong customer relationships through excellent communication skills and product knowledge.
  • Contributed to the growth of repeat business through exceptional customer service and followup.
  • Assisted management with inventory control, ensuring optimal stock levels for high-demand items.
  • Enhanced the store layout to create a more visually appealing shopping experience for customers.

Social Worker

Humboldt House
11.2021 - 11.2022
  • Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
  • Enhanced community outreach efforts for better service accessibility and increased program enrollment.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
  • Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.

Forensic Mental Health Specialist

Erie County Department Of Mental Health
05.2021 - 10.2021
  • Conducted thorough evaluations, assessments, and diagnoses to develop appropriate treatment recommendations for each inmate.
  • Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
  • Improved inmate outcomes by developing and implementing individualized mental health treatment plans.
  • Enhanced quality of care for inmates through ongoing assessment, monitoring, and adjustment of treatment interventions.
  • Collaborated with multidisciplinary teams to provide comprehensive mental health services and support for inmates.

Education

Bachelor of Arts: Social Work -

Mansfield University of Pennsylvania
Mansfield, PA

Social Work

SUNY At Buffalo
Buffalo, NY
06.2018

Bachelor of Arts: Psychology -

SUNY College At Cortland
Cortland, NY
06.2016

Skills

  • Organizational Skills
  • Microsoft Office Proficiency
  • Active Listening
  • Multitasking Abilities
  • Problem Solving
  • Project Management
  • Time Management
  • Attention to Detail

Leadership Experience

Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality. Experience as a Track & Field and Cheerleading coach.

Timeline

Aflac Benefits Advisor

Aflac
09.2023 - Current

Waitress

Bazen Brewing
09.2023 - 12.2023

Waitress

Aloha Krab
03.2023 - 08.2023

Sales Staff

Aura Salt Cave
11.2022 - 03.2023

Social Worker

Humboldt House
11.2021 - 11.2022

Forensic Mental Health Specialist

Erie County Department Of Mental Health
05.2021 - 10.2021

Bachelor of Arts: Social Work -

Mansfield University of Pennsylvania

Social Work

SUNY At Buffalo

Bachelor of Arts: Psychology -

SUNY College At Cortland

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Sara Wessels