SARA WIEBER
Tualatin,OR
Summary
Organized administrative professional experienced in coordinating customer accounts, managing records, and supporting accounts receivable processes. Expertise in CRM, ERP, and Microsoft Office applications, with a strong emphasis on accuracy and confidentiality. Capable of building relationships, resolving issues, and managing priorities to enhance team performance and deliver customer-focused service.
Overview
13
13
years of professional experience
Work History
Senior Administrator
Exentec U.S. Inc.
Sherwood, OR
11.2023 - Current
- Supports new and existing customer accounts in semiconductor and solar power industries by collaborating with cross-functional teams to ensure timely, accurate order fulfillment per PO requirements.
- Process proforma invoices, secure outstanding balances, and deliver accounts receivable support.
- Facilitates onboarding process for new employees through training sessions and mentorship, enhancing integration into the company.
Account Program Manager
Virtual Supply Inc
Beaverton, OR
04.2023 - 11.2023
- Partnered with key business executives and stakeholders to prepare sales reports and develop targeted content marketing strategies.
- Managed eCommerce portals, overseeing product setup and promotions to enhance online marketing strategies.
- Processed new orders, product returns, and warranty claims to ensure customer satisfaction.
Account Manager
Tosoh Quartz
Portland, OR
01.2021 - 03.2023
- Managed accounts and provided customer support for inside sales and outside sales teams in the semiconductor industry.
- Processed new POs and consignment orders while maintaining customer portals to ensure smooth operations.
- Released orders for shipment, expedited materials, and prepared weekly and monthly reports to track performance.
Sales & Customer Support Rep III
Lightspeed Aviation
Lake Oswego, OR
12.2018 - 01.2021
- Managed accounts and provided troubleshooting support, enhancing client satisfaction for law enforcement, military, authorized dealers, and retail clients.
- Vetted and released online orders while ensuring fraud protection and efficiently processing RA/RMA requests.
- Conducted candidate interviews, led training for new hires, and developed training curriculum to improve onboarding experience.
Terminal Operator II
SureID
Hillsboro, OR
06.2013 - 06.2018
- Conducted background checks with CJIS clearance using LEDS/NCIC/NLETS to facilitate civilian access to U.S. military bases.
- Processed waiver and adjudication requests; coordinated with courts and arresting agencies to obtain records, dispositions, and open warrants.
- Mentored and trained new employees while maintaining current processes and documentation for operational consistency.
Education
High School Diploma -
Forest Grove High School
OR06-2004
Skills
- Fraud Prevention
- CJIS compliance
- OpenFox system
- Customer relationship management
- MIE/ERP/CRM/SAP
- Microsoft Office Suite
- Digital Marketing
Timeline
Senior Administrator
Exentec U.S. Inc.
11.2023 - Current
Account Program Manager
Virtual Supply Inc
04.2023 - 11.2023
Account Manager
Tosoh Quartz
01.2021 - 03.2023
Sales & Customer Support Rep III
Lightspeed Aviation
12.2018 - 01.2021
Terminal Operator II
SureID
06.2013 - 06.2018
High School Diploma -
Forest Grove High School