Sara Wooten
toledo
Summary
Dynamic professional with extensive experience in patient care coordination and customer satisfaction at Toledo Clinic Cardiology and Vein Center. Proven experience in clinic coordination and patient care management. Strong focus on team collaboration, ensuring smooth operations, and adapting to changing needs. Skilled in handling administrative tasks, scheduling, and patient communication. Reliable, results-driven, and prepared to make positive impact.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Vein Clinic Coordinator, CMA
Toledo Clinic Cardiology and Vein Center
Toledo, OR
10.2022 - Current
- Facilitated communication between healthcare providers and patients to improve service delivery.
- Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
- Served as a liaison between patients, insurance companies, and billing departments to resolve any discrepancies or questions regarding payment issues promptly.
- Fostered strong relationships with local healthcare providers through open communication and collaboration, resulting in increased referral rates for the clinic.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Assisted in patient intake and medical history documentation to ensure accurate records.
- Conducted vital sign assessments and coordinated patient care under physician supervision. completed EKG and other tests based on patient presentation
- Supported physicians with examinations, procedures, and administrative tasks for enhanced efficiency.
Restaurant Server
Smokehouse 419
Toledo, OR
11.2024 - Current
- Delivered exceptional customer service in high-volume restaurant environment.
- Processed orders accurately using point-of-sale system to ensure timely service.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Certified Medical Assistant
Promedica Urgent Care
Perrysburg, OH
07.2022 - 11.2024
- Streamlined office processes, improving efficiency in daily administrative tasks within the clinic.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Certified Medical Assistant
Toledo Clinic Cardiology and Vein Center
Toledo, OH
12.2014 - 07.2022
- Administered patient care, ensuring comfort and support during clinical procedures.
- Assisted in the collection and documentation of patient medical histories and vital signs.
- Coordinated with healthcare providers to facilitate efficient patient flow and appointment scheduling.
- Educated patients on treatment plans, medications, and preventative healthcare practices.
- Maintained electronic health records with attention to detail, ensuring compliance with regulations.
- Trained new staff on operational procedures and best practices for patient interaction.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Education
High School Diploma -
Clay High School
Oregon, OhAssociate of Applied Science - Medical Assisting
Owens Community College
Perrysburg, OH12-2014
Skills
- Customer satisfaction
- Organization
- Exceptional communication
- Detail-oriented
- Patient confidentiality
- Patient care coordination
- Critical thinking
- Team collaboration
- Time management proficiency
- Teamwork and collaboration
- Problem-solving
- Time management
Certification
- CMA - Certified Medical Assistant
- CPR certification
Timeline
Restaurant Server
Smokehouse 419
11.2024 - Current
Vein Clinic Coordinator, CMA
Toledo Clinic Cardiology and Vein Center
10.2022 - Current
Certified Medical Assistant
Promedica Urgent Care
07.2022 - 11.2024
Certified Medical Assistant
Toledo Clinic Cardiology and Vein Center
12.2014 - 07.2022
High School Diploma -
Clay High School
Associate of Applied Science - Medical Assisting
Owens Community College